Richemont

Luxury-goods holding company acquiring maisons

Boutique Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeIncheon, South KoreaNo salary listedIn-person

About the Job

Requirements

At least 15 years of luxury retail sales and management experience.
Excellent communication and people-management abilities, including the ability to motivate, develop, and cultivate a team.
Proactive, organized, and able to multitask; strong analytical and problem-solving skills; highly adaptable to a dynamic environment.
Basic computer knowledge in Word, Excel, and PowerPoint.

Responsibilities

Analyze boutique performance and formulate in-store plans to exceed sales targets.
Lead the team in presenting the brand and boutique image effectively to end customers.
Maintain smooth daily operations while complying with brand guidelines and standards.
Understand the particularities of the boutique environment and initiate action plans accordingly.
Manage inventory levels and stock rotation effectively.
Cascade office direction and communication and ensure the team understands them, while communicating market trends and business needs back to the office.
Ensure excellent customer-service standards.
Acquire new customer records while maintaining long-term relationships with existing VIP customers.
Handle customer feedback and provide appropriate service recovery.
Motivate and drive the team to achieve sales, service, customer relationship management, and operational key performance indicators.
Train and develop boutique staff.
Complete performance evaluations, conduct coaching, and implement performance improvement plans when needed.
Establish a positive working environment and handle team issues appropriately and promptly.

Desired Qualifications

Experience with high-profile clients and public relations events.
Access to a VVIP client base.

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

MAIN PURPOSE

In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business.

KEY RESPONSIBILITIES

Sales & Store operations

Analyze boutique performance and formulate in-store planning to exceed sales targets
Lead team to well present brand and boutique image to end customers
Maintain smooth daily operation while comply with brand guidelines and standards
Understand the particularity of boutique environment ad initiate action plan accordingly
Effectively manage inventory level and stock rotation
Cascade direction and communication from office and ensure team understanding; while channel back market trends and business needs

Customer Service

Ensure excellent standard of customer services
Acquire new customer database while maintain a long term relationship with existing VIPs
Handle customer feedback and offer service recovery properly

Staff Management

Motivate and drive team to achieve sales, service, CRM and operational KPIs
Responsible for training and development of boutique staffs
Complete performance evaluation conduct coaching and performance improvement plan if need
Establish a positive working environment and properly handle team issues in a timely manner.

PROFILE

At least more than 15 years of luxury retail sales and management experience
Excellent communication and people management, able to motivate, develop and cultivate a team
Proactive, organized, multi-tasking, strong analytical and problem solving skills and highly adaptable to dynamic environment
Experience with high profile clients and PR events is preferred
Basic Computer knowledge in Word, Excel and PowerPoint
Access to VVIP client base is preferably

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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