Customer Care Representative
English & German Speaking
Posted on 3/22/2024
Ruggable

201-500 employees

Offers washable, two-piece residential and commercial rugs.
Company Overview
Ruggable, a venture-backed e-commerce firm based in Los Angeles, has redefined the rug industry with its patented 2-Piece Rug System, which offers a practical and stylish solution for busy households by allowing the top layer of the rug to be machine-washed at home. The company's strong brand, proven market traction, and expert advisors contribute to its steady growth and industry leadership. Ruggable's entrepreneurial culture fosters innovation, making it an ideal workplace for those seeking to make a significant impact in a growing company.
Consumer Goods

Company Stage

Pre-seed

Total Funding

$1.4M

Founded

2017

Headquarters

Gardena, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

1%

2 year growth

-4%
Locations
London, UK • Birmingham, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Excel/Numbers/Sheets
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Fluent in German and English, both written and spoken
  • Professional written and verbal communication skills
  • Ability to process inbound customer requests via email, chat and phone
  • Able to solve problems with empathy and patience
  • Team player with a positive 'can-do' attitude
  • Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
  • Must be a self starter and multi-tasker - while remaining responsible and detail-oriented
Responsibilities
  • Serve as the 'voice' for Ruggable in the front lines, delivering excellent customer service experiences via email, chat and phone
  • Track and meet KPI targets (service level agreement/first response time, quality, customer satisfaction, etc.)
  • Take ownership of issues and put our Customers First to help resolve their problems
  • Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
  • Collaborate with other functions (Tech, Ops, Product, etc.) to maintain expert-status on knowledge of the products / features
  • Communicate with management to escalate problems and recommend resolutions