At least 2 years of experience in IT support, cloud operations, or technical support.
Experience administering Microsoft Entra ID (Azure AD).
Familiarity with AWS services such as CloudWatch, Lambda, and Step Functions.
Experience with identity management platforms such as Auth0, Okta, or Azure AD.
Strong troubleshooting, communication, and documentation skills.
Ability to work in the office.
Responsibilities
Provide Tier 2 support for the cloud platform and internal users.
Troubleshoot issues across AWS, Auth0, MongoDB Atlas, and LangSmith.
Monitor platform health and investigate production incidents.
Administer Microsoft Entra ID (Azure AD), user access, and application permissions.
Provision and secure employee laptops and manage onboarding and offboarding.
Monitor security alerts, perform access reviews, and support incident response.
Assist with monthly SOC 2 compliance reviews and documentation.
Improve documentation, runbooks, and operational processes.
Desired Qualifications
AWS, Microsoft, or Security+ certifications.
Experience with SOC 2 compliance, Vanta, or Drata.
Python, PowerShell, or Bash scripting experience.
Spanish language skills.
We’re seeking a Platform Support & Security Analyst to join our Support, Operations & Security team. This role is ideal for someone who enjoys working across IT operations, cloud platforms, and cybersecurity to help build secure, reliable, and efficient systems.
As a key member of the team, you’ll support our employees, maintain critical platform operations, monitor security tools and controls, and help strengthen our security posture. You’ll play an important role in ensuring our technology environment remains reliable while supporting our ongoing SOC 2 compliance program.
What You'll Do
Provide Tier 2 support for our cloud platform and internal users
Troubleshoot issues across AWS, Auth0, MongoDB Atlas, and LangSmith
Monitor platform health and investigate production incidents
Administer Microsoft Entra ID (Azure AD), user access, and application permissions
Provision and secure employee laptops and manage onboarding/offboarding
Monitor security alerts, perform access reviews, and support incident response
Assist with monthly SOC 2 compliance reviews and documentation
Improve documentation, runbooks, and operational processes
Required Qualifications
2+ years of experience in IT support, cloud operations, or technical support
Experience administering Microsoft Entra ID (Azure AD)
Familiarity with AWS services such as CloudWatch, Lambda, and Step Functions
Experience with identity management platforms like Auth0, Okta, or Azure AD
Strong troubleshooting, communication, and documentation skills
Ability to work in office
Preferred Qualifications
AWS, Microsoft, or Security+ certifications
Experience with SOC 2 compliance, Vanta, or Drata
Python, PowerShell, or Bash scripting experience
Spanish language skills are a plus
Competitive salary of $70,000–$82,000
If you're a proactive problem solver who enjoys technology, security, and supporting mission-critical systems, we'd love to hear from you.
Apply today and help us build the future of insurance technology.