Central Operations Manager @ Shef

WHAT WE DO

At Shef, we are building a homemade food marketplace. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees and out-of-work restaurant chefs) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that’s why we started Shef.

We are committed to reimagining home cooking around the country to empower everyone to make meaningful incomes by feeding their neighbor and have raised over $100m from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!

ROLE

We are looking for a strategic Central Operations Manager to help solve some of our most pressing supply acquisition challenges. This is a high-impact, highly visible role, and the ideal candidate will love taking ownership of hard problems, developing effective strategy, and executing rapidly. It’s an exciting opportunity for an individual with an operational, results-driven mind to create meaningful daily impact with a fast-growing startup that’s looking to change the way people eat.

RESPONSIBILITIES

Supply Strategy. You will own strategically managing and growing the supply side of the market w/ support from other team members and cross-functional partners.
Project Management. Design, implement, and analyze initiatives to drive step-change improvements in supply acquisition, onboarding funnel conversion, and retention.
Automation. Reduce your personal and team’s operational burden by automating tasks and reporting through internal tools and processes.
Process Building. Build, document, and roll out processes designed to support our supply acquisition efforts.
Data Analysis. Use internal and external data to inform strategy, guide projects, and monitor progress against key metrics.
Continuous improvement. Constantly analyze ongoing efforts in order to detect areas of improvement.
Collaboration with other ops and product teams to find creative solutions to scale our onboarding processes.

WHAT WILL MAKE YOU A GREAT FIT

Bachelor’s degree in any of the following fields: engineering, statistics, operations, economics, or similar
3+ years of experience in Operations / Consulting / Data Analytics / Strategy or a similar field
Strong Strategic Thinking. You naturally look and plan a few steps ahead, and have good business sense.
Analytical skills. Analyzing data will be a core component of this role, and we are looking for someone who can come in and hit the ground running with solid skills in data extraction, Excel / Google Sheets analysis, and data visualization.
SQL proficiency is required for this role.
Strong written/verbal communication skills. We are a remote-first company, so creating great documentation is an essential part of the job.
Leadership. You’re able to clearly articulate a vision for the work you do beyond the scope of individual projects. You have strong communication and interpersonal skills to build sustainable relationships and inspire a large team.
Adaptability. Experience navigating ambiguous environments solving complex problems while exercising good judgement - no problem is for you is too big or too small!
Strong Project Management Skills. You are super organized & efficient with your time / energy. You can keep a group marching towards a goal, regardless of authority.
Problem Solving. You are resourceful and have a track record of being effective at overcoming obstacles, both big and small, as you go about your work.
Startup experience a plus.

At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.

Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.

For individuals who require an accommodation during the interview process, please advise your company contact.

Note: Please protect yourself from job scams! Do not respond to fake employment offers for Shef from third-parties.

Shef will never ask for money or fees at any point during the interview process; if you are being asked to send money as part of your interaction do not send money.

Shef does not ask applicants to communicate through Telegram, Skype or WhatsApp. If you are being asked to download a third party app to communicate for a job interview, do not download.

Shef posts all legitimate job openings on our jobs page. You may come across job postings on various job boards. Any legitimate role on a third party site will also be posted on our careers page. Please verify a role exists or apply directly at https://jobs.lever.co/shef.

If you come across any of the situations above, please report them to our recruiting team.

#LI-Remote

RESPONSIBILITIES

WHAT WILL MAKE YOU A GREAT FIT

6 month growth

1 year growth

2 year growth