Nearshore Sector – Site Reliability Engineer / Root Cause Analysis Lead & Manager

Job Description

We are seeking an experienced and strategic SRE / RCA Lead & Manager to join our nearshore team in Portugal supporting a major aerospace customer. In this role, you will lead the Dev/DevOps Run & Build team, drive SRE culture across serverless cloud applications, and ensure high availability, reliability, and continuous optimization. You will bridge development and operations, manage incidents and root cause analysis (RCA), and lead observability strategies in a modern AWS serverless ecosystem.

• Manage and lead the nearshore Dev/DevOps Run & Build team, fostering a strong culture of ownership, continuous improvement, and SRE best practices
• Establish and monitor reliability standards, including SLIs, SLOs, and Error Budgets, to balance feature velocity with system stability
• Lead incident management processes, perform in-depth Root Cause Analysis (RCA), and implement preventive measures for critical production defects
• Oversee advanced cloud observability and monitoring frameworks using CloudWatch, Splunk, Dynatrace, or similar platforms
• Drive continuous cloud optimization, cost-efficiency, and architecture improvements for AWS serverless workloads
• Collaborate closely with French build teams and customer stakeholders to align operational support, backlog priorities, and knowledge transfers
• Mentor team members, conduct performance reviews, and guide engineers through complex operational and technical challenges
• Ensure compliance with cloud security, infrastructure as code (IaC) standards, and enterprise reliability guidelines

Qualifications

Qualifications

• 8+ years of experience in IT with proven experience in SRE, DevOps leadership, or technical team management
• Strong hands-on background in AWS Cloud services, particularly serverless architectures (AWS Lambda, API Gateway, S3, Aurora PostgreSQL)
• Proven expertise in advanced observability and logging tools (e.g., CloudWatch, Splunk, Dynatrace)
• Solid understanding of Infrastructure as Code (IaC) using Terraform, Python, or Go
• Demonstrated experience establishing SRE practices (SLIs/SLOs, Error Budgets, incident management, RCA)
• Excellent leadership, communication, and stakeholder management skills in an international context
• Fluency in English (written and spoken) is required

Additional Information

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.