System Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health is dedicated to assisting our employees reach their professional goals through internal promotion and transfer opportunities.

A successful junior System Analyst works collaboratively within a team environment, providing essential support for system implementation, configuration, and maintenance. This is an ideal entry-level position designed to launch your career in system implementation and analysis. You'll configure healthcare systems, troubleshoot client issues, and participate in live implementations—learning from experienced technical teams and building foundational expertise in a fast-paced, supportive environment.

The ideal candidate demonstrates initiative, problem-solving abilities, and a commitment to continuous learning. This position is designed to build your foundational skills and position you for mid-level System Analyst or technical specialization roles as you grow with TELUS Health.

Responsibilities:

• Manages multiple assignments and priorities while maintaining quality standards
• Understands business and system requirements and ensures that assigned requirements are met in a timely and accurate manner
• Liaisons with Project Managers, Client Managers, Technical Managers, Infrastructure teams, and Developers regarding client projects and implementation demands
• Performs analysis of business requirements and produces system specifications and configuration designs as needed
• Ensures quality control and service standards are met for all assigned activities, including system testing and validation
• Participates in system implementation projects, assisting with configuration and customization of systems to meet client requirements
• Works effectively as a team member on implementation and support projects

Growth & Development:

• Actively participates in ongoing learning on organizational systems, industry topics, and emerging trends—building expertise over time
• Assists in identifying process improvements and suggests ideas to the team to enhance efficiency and workflows
• Supports special projects and additional tasks as assigned, with guidance from senior team members

Core Qualifications & Required Skills

Education & Experience:

• Post-secondary education in Information Technology, Business Analysis, or related field (required)
• 1–5 years of relevant experience in system implementation, analysis, technical support, or a related IT/business analysis role (junior-level candidates welcome; we prioritize learning potential over seniority)

Technical Skills — Required:

• Basic understanding of system configuration and implementation principles
• Ability to read and interpret technical documentation
• Foundational knowledge of SQL or ability to query databases and understand data relationships
• Familiarity with at least one of the following programming languages: ASP.NET, ASP, Python, or JavaScript
• Basic understanding of web development or system architecture concepts
• Familiarity with testing tools and QA processes
• WCAG 2.2 accessibility standards knowledge – basic ability to code and test for web accessibility compliance

Technical Skills — Preferred:

• Experience with ASP.NET, Python, JavaScript, HTML, and CSS
• Experience with Content Management Systems (Sitefinity, Drupal, WordPress, Joomla, or similar)
• Database management or system configuration tools
• Advanced understanding of QA processes and testing tools

Professional Skills:

• Dedicated team player with initiative, independence, and strong organizational skills
• Excellent written and verbal communication skills
• Strong analytical and critical thinking abilities; flexible problem-solver
• Customer and stakeholder focus with ability to understand business requirements
• Proactive learner committed to continuous growth

Language Skills:

• Fluent in English (required)
• Bilingual in French and English is an asset

Salary Range: 39,900.00 - 57,000.00 - 74,100.00 CAD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.