Full-Time
Director Cross Border Payments Global Product Manager
Citi
10,001+ employees
Global financial services including banking, investment
No salary listed
London, UK
Hybrid
Up to 2 days working from home per week.
Bachelor's, Master's
 Product (1) |
|---|
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- Significant progressive product management and leadership experience within the payments industry.
- Deep understanding of global clearing systems, foreign exchange market structures, and emerging payment trends, including ISO 20022, digital assets, and open banking.
- Exceptional communication and presentation skills, with the ability to articulate complex financial and technical concepts to internal and external leadership teams.
- Ability to influence, negotiate, and build consensus across highly matrixed global organisations, diverse cultures, and competing business priorities.
- Deep understanding of risk, compliance, and control frameworks, including anti-money laundering, sanctions, know-your-customer, and operational risk, associated with the global movement of funds.
- Proven track record of conceptualising a business vision and successfully executing large-scale product transformations.
- Proven experience building, leading, and developing high-performing, diverse global teams, with a strong focus on talent retention and mentorship.
- Ability to work in a fast-moving environment and as part of a dynamic global team.
- Ability to handle challenging situations with composure, guide other parts of the organisation, and make clear, actionable recommendations.
- Undergraduate degree or equivalent third-level qualification.
- Drive product management, oversight, development, enhancements, gap remediation, and strategic roadmaps across diverse stakeholders.
- Navigate, influence, and negotiate with senior leadership, cluster and country product management teams, external partners, and key market infrastructures to drive strategic alignment and execution.
- Innovate and evolve the product suite to deliver frictionless client experiences.
- Initiate and drive transformational change, process improvements, and departmental initiatives to optimise the operational aspects of the product.
- Develop detailed work plans, schedules, business and investment proposals, project estimates, and status reports.
- Assess and manage product risks across regions and workstreams, ensuring timely mitigation to avoid client and operational impacts.
- Drive revenue growth, influence commercialisation frameworks, and shape the product investment portfolio to maximise return on investment and meet multi-year growth targets.
- Analyse competitive landscapes, macroeconomic trends, and regulatory shifts to proactively position the company as a global cross-border payments provider.
- Lead, mentor, and inspire a diverse global team of product managers, fostering continuous professional development.
- Master's degree in a business discipline.
Citi provides financial services including consumer banking, credit, investment banking, and wealth management to individuals, corporations, and governments. The company operates by earning interest on loans and collecting fees for managing investments, processing trades, and facilitating cross-border transactions through its digital platforms. Unlike many local banks, Citi maintains a physical and digital presence in over 160 countries, allowing it to serve as a single partner for clients with global financial needs. Its goal is to drive growth and profitability for its clients and shareholders while supporting environmental and social sustainability initiatives.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- 2Q26 revenues hit $24.8 billion, Citi’s best quarter in a decade.
- Services revenues rose 18% in 2Q26, driven by deposits, fees, and custody growth.
- Citi launched Custody+ on August 18, 2026, strengthening institutional crypto and settlement capabilities.
What critics are saying
- 2020 Fed and OCC consent orders still force heavy remediation spending and scrutiny.
- Reuters on January 23, 2026 reported continued layoffs, signaling prolonged restructuring pressure.
- Banamex’s 2027 separation and IPO remain execution risks if Mexico approvals or markets sour.
What makes Citi unique
- Citi’s Services franchise spans 100-plus markets and $35 trillion custody assets in 2Q26.
- Custody+ combines real-time servicing, instant settlement, and Bitcoin custody on one platform.
- Jane Fraser’s 2026 simplification exits 14 consumer markets, sharpening focus on five businesses.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Imprint Payments has secured $2 billion in new debt funding capacity since April 2026, including $1.5 billion in warehouse capacity and a $500 million AAA-rated asset-backed securitisation. The co-brand financial and loyalty platform added $1 billion through a new warehouse facility with Bank of Nova Scotia, Royal Bank of Canada, and TD Bank Group, whilst doubling an existing facility from $500 million to $1 billion with Citi, Mizuho, Truist, and HSBC. Imprint's second ABS transaction attracted $2.35 billion in investor orders, representing 4.7x coverage, prompting an upsize from $300 million to $500 million. The transactions reduce Imprint's cost of fund margin by 23% and diversify its funding sources. The company works with brands including Booking.com, H-E-B, and Shell.
Citigroup is expanding its digital asset infrastructure with the launch of Custody+, a new platform combining faster settlement, real-time asset servicing, foreign exchange, liquidity management and planned digital asset custody. The platform complements Citi Token Services, which enables round-the-clock transfers of tokenised deposits. Citigroup's Services segment showed strong momentum in the first half of 2026, with revenues up 17% year-on-year. Assets under custody rose 22% to approximately $35 trillion, whilst Securities Services deposits increased 15% to $165 billion. The bank invests over $2 billion annually in its Services platform. An initial Bitcoin offering is expected later in 2026. Morgan Stanley has also entered the space with the launch of Ethereum and Solana trusts.
Bitcoin tested $65,000 on Tuesday as two Wall Street institutions deepened their cryptocurrency commitments. BlackRock reiterated its recommendation for a 1–2% portfolio allocation to Bitcoin, arguing the recent selloff stemmed from forced selling rather than weakened fundamentals. The asset manager's iShares Bitcoin Trust held over $47 billion by March 2026. Meanwhile, Citi unveiled Custody+, a new platform that will offer Bitcoin custody alongside traditional assets later this year. The bank is investing over $2 billion annually in platform infrastructure covering more than 100 markets. Amit Agarwal, head of custody at Citi Investor Services, said the platform matches clients' strategy speeds. Bitcoin traded near $64,708 at press time, roughly 50% below its October 2025 peak.
Hopscotch Primary Care, a technology-enabled primary care provider serving rural communities, has raised $53 million in Series D funding. Lead investors include 8VC and Townhall Ventures, with participation from existing backers and new investors including the Autism Impact Fund, John Doerr, Dr Richard Merkin, and the Leon Levine Foundation. Founded in 2021, Hopscotch serves over 15,000 patients across 12 locations in the southeastern United States, with its largest concentration in rural Western North Carolina. The company will use the funding to expand access across the region, enter new rural markets, and scale its technology operations. Hopscotch reports a Net Promoter Score of 89, patient retention above 90%, and profitable operations in Western North Carolina. The company offers same-day visits and 24/7 access to care teams.
Citi Investor Services has launched Custody+, a suite of near- and real-time custody solutions designed for institutional investors navigating compressed settlement cycles and continuous markets. The announcement follows completion of the US rollout of Citi's patented Single Event Processing technology. Custody+ offers a modular ecosystem adaptable to client workflows at scale. Key capabilities include real-time asset servicing, which has reduced processing times for voluntary corporate actions by up to 92%, with 96% of US voluntary events now processed under two hours. The suite also features instant settlements, on-demand foreign exchange, and real-time cash and liquidity solutions. Citi expects to launch digital asset custody later this year, starting with Bitcoin. The bank invests over $2 billion annually in its platform strategy, supporting clients in over 100 markets worldwide.