Enterprise Technical Support Apprentice

At Infoblox, every breakthrough begins with a bold “what if.” 
What if your ideas could ignite global innovation? 
What if your curiosity could redefine the future? 

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. 

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 —evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. 

In a world where you can be anything, Be Infoblox. 

Apprentice – Enterprise TSE

We have an opportunity for an enthusiastic and motivated Apprentice – Enterprise TSE to join our Support Operations team in Trivandrum, reporting to Eden Francis, Senior Manager, Enterprise Support. In this role, you will work alongside experienced engineers to gain hands-on experience supporting Infoblox customers, learning our products, tools, and troubleshooting best practices. This is a great opportunity for recent graduates or early-career professionals who are passionate about networking and eager to grow in a technical support role.  

Be a Contributor — What You’ll Do     

• Learn and assist in providing remote technical support to Infoblox customers and partners
• Shadow senior engineers and gradually take ownership of support cases under supervision
• Observe and help in diagnosing network issues, researching solutions, and documenting resolutions
• Build knowledge in DNS, DHCP, TCP/IP, and Infoblox technologies
• Participate in training sessions, team meetings, and internal transfer of information (TOIs)
• Support lab activities for product testing and simulation under guidance
• Use approved AI tools to retrieve information, summarize case history, draft routine documentation, and improve productivity 

Be Prepared — What You Bring     

• Solid interest in technical support and customer-facing roles
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
• Good communication skills, both verbal and written
• Willingness to learn and adapt in a dynamic, team-oriented environment
• Coursework, internships, or certifications in networking, Linux, or Windows administration are a plus
• Passion for troubleshooting and problem-solving
• Bachelor’s degree in computer science, information technology, or a related field

Be Successful — Your Path

First 90 Days: 

Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months: 

Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process.

One Year: 

Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas.

Belong— Your Community 

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.               

Be Rewarded — Benefits That Help You Grow, Thrive, Belong 

• Comprehensive health coverage, generous PTO, and flexible work options.   
• Learning opportunities, career-mobility programs, and leadership workshops. 
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy. 
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations. 
• Charitable Giving Program supported by Company Match. 

Ready to Be the Difference? 

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other

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