Outreach Services Manager

Description

The Outreach Services Manager is a pivotal leadership role responsible for the strategic oversight and operational excellence of our community-facing programs. This position ensures that our mission is delivered consistently across three distinct service pillars, fostering a culture of compassion, efficiency, and growth.

The Diocese of Orlando four core values lay the foundation for the work performed by its employee.

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affirming each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

Core Responsibilities

Leadership & Personnel Management

• Hire & provide direct supervision, mentorship, and performance evaluations for the three Program Coordinators.
• Foster a collaborative environment where staff and volunteers feel supported and aligned with the organization’s mission.
• Identify training needs and professional development opportunities for the outreach team.
• Lead staff and volunteers in a mission-driven approach, ensuring that all three operations serve as a witness to the organization’s values.
• Provide spiritual and emotional support to the three Program Coordinators, preventing "compassion fatigue" through intentional check-ins and mentorship.
• Facilitate a culture of prayer, hospitality, and radical welcome for all clients, donors, and patrons.

Operational Oversight

• Develop "wrap-around" service pathways so that a client entering any Outreach Service location is seamlessly connected to the Outreach Center, Food Pantry, and/or Thrift Store.
• Each of the three coordinators (Outreach, Food Pantry, & Thrift Store) need to understand the business model of each other’s program so they can synthesize a level of access to the community we serve.
• Our Mother’s Thrift Store: Oversee retail operations, ensuring inventory flow, revenue targets, and donor relations are optimized to support the organization’s funding. Ensure the retail environment remains a dignified space that serves as both a community resource and a bridge to our social services.
• Our Mother’s Food Pantry: Ensure compliance with health and safety regulations, manage supply chain partnerships, and oversee equitable distribution strategies. Move beyond "transactional" food distribution to a "transformational" model that identifies underlying needs and connects families to long-term resources.
• Our Mother’s Outreach Center: Supervise case management, emergency assistance, and referral services to ensure high-quality care for clients in crisis.

Strategic & Financial Planning

• Work closely with the Director of Operations & Accounting Team to develop and manage annual budgets for all three departments.
• Monitor Key Performance Indicators (KPIs) such as client impact, sales revenue, and volunteer retention.
• Identify opportunities for program expansion or process improvements to better serve the community.
• Create & administer programs to enable clients to become self-sustaining members of society.

Community & Stakeholder Engagement

• Represent the organization at community meetings, networking events, and with partner agencies.
• Collaborate with the Development team to provide data and stories for possible grant applications and fundraising campaigns.

Requirements

Qualifications & Skills   

Requirement         Description

Education               Bachelor’s degree in Social Work, Business Administration, Non-Profit Management, or a related field.

Experience             5+ years of experience in non-profit management or social services, with at least 2 years in a supervisory role.

Communication   Exceptional interpersonal skills; able to bridge the gap between retail, warehouse, and social service environments.

Technical               Proficiency in Microsoft Office Suite and experience with POS systems or donor/client databases.

Attributes             High emotional intelligence, strong problem-solving skills, and a "servant-leader" mindset.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese.

 OTHER SKILLS and ABILITIES

• A high level of organizational and interpersonal skill is required. Attention to detail and working well with others is also required. Must have the ability to manage and to present oneself professionally.
• Ability to communicate effectively with subordinates. Ability to effectively communicate with Director of Operations & Pastor. Confidentiality is essential.
• Ability to apply basic mathematical concepts such as adding, dividing, and multiplying.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

WORKING ENVIRONMENT

Work is performed mostly in an office setting. Employee may be required to work more than 40 hours including occasional evenings and weekends; performs extensive computer work. 

PHYSICAL REQUIREMENTS

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (15 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Requirements are representative of the minimum level of knowledge, skills, and ability.