Technical Program Manager

Overview

Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Strategy & Transformation team identifies emerging opportunities and drives programmatic transformation across MCAPS Core, our customers, partners, and account teams. We design and test new programs, operating models, and customer experiences, then we scale what works to deliver AI-first transformation, customer growth, and measurable commercial impact.

Drive technical programs that accelerate AI-enabled growth and transformation across industries. This role will identify high-value customer and industry scenarios, translate emerging technologies into actionable technical solutions, and develop proof-of-concepts, reference architectures, and repeatable implementation patterns that can scale across customers. We are seeking a Technical Program Manager (TPM) to join our team. The TPM will work closely with engineering, sales, customer success, industry, and partner teams to bridge customer needs with Microsoft technology, accelerate adoption, and turn successful innovations into scalable programs that deliver measurable customer and commercial impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Leads product and business strategy through customer and market insights by identifying complex opportunities and gaps across products and functional areas, leveraging AI, telemetry, customer research, industry trends, and stakeholder engagement to define problem statements, validate hypotheses, prioritize investments, and align solutions with Microsoft strategy and business objectives.
• Defines and drives product, service, and solution direction by establishing goals, success metrics, and roadmaps; designing integrated technical solutions with cross-functional partners; managing risks and dependencies; building business cases and ROI analyses; and ensuring alignment between customer needs, market opportunities, and organizational priorities.
• Leads cross-functional execution and delivery of complex initiatives by coordinating stakeholders across Engineering, Design, Security, Marketing, and business teams; managing releases, implementation plans, schedules, and dependencies; leveraging AI and automation to improve program management; and ensuring compliance with security, privacy, accessibility, and Responsible AI standards.
• Drives product performance, customer success, and continuous improvement by monitoring KPIs and telemetry, conducting experiments and root-cause analysis, improving supportability and operational reliability, evangelizing solutions to customers and stakeholders, contributing to sales enablement efforts, and using data-driven insights to optimize product quality, adoption, customer satisfaction, and business impact.

  Other 

  • Embody our culture and values.

Qualifications

Required/minimum qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements: 

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties

Additional or preferred qualifications

• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.