Senior Enterprise Architect

Job Description

Role Summary

ServiceNow is seeking an Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical and business leaders in our largest customers by developing cross-functional strategies and solutions. The Enterprise Architect role is focused on bringing business acumen, technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers in the Commercial vertical industries to standardize on ServiceNow as the AI platform for business transformation. You will act as a business and technical leader for our customers in constructing the most complex solutions, designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high-level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best in class solutions. You will work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed ServiceNow solutions, providing architectural guidance and support throughout customer engagements.

Key Responsibilities

· Engage and Collaborate: Partner with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform. Translate insights into scalable, secure, and resilient solutions that address real business challenges.

· Lead and Design: Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives such as IT Transformation, Digital Products and Services, and Agentic AI. Showcase how ServiceNow delivers measurable value across these domains.

· Build Vision and Present: Shape and communicate a compelling vision that connects customers’ business strategies with the ServiceNow enterprise AI platform. Help unlock value across their current and future technology landscapes.

· Customer Advisory Deliverables: Articulate the value of ServiceNow solutions by conducting workshops to create customer deliverables that prescribe advise on topics like strategy and vision alignment, current and future state architecture, strategic roadmap, operating model and governance best practices, and industry reference architecture.

· Foster Strategic Communication and Innovation: Engage in meaningful dialogue using the language and frameworks of customer Enterprise Architects, Technical Architects, and Domain Architects. Position ServiceNow as a natural fit within their architectural ecosystem.

· Win as a Team: Collaborate internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts. Act as a bridge between customer needs and ServiceNow’s go-to-market and product strategies.

· Lead Thought Leadership and Community Engagement: Represent ServiceNow in panels, conferences, and community forums. Share best practices, reference architectures, and industry assets to elevate the brand and inspire innovation.

Qualifications

Experience and Certifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 15+ years of IT experience, including 10+ years of success influencing senior technology leaders in pre-sales, customer, or delivery-focused roles

• 5+ years of experience working with or implementing ServiceNow solutions

• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment

• Current ServiceNow Certified System Administrator (CSA) certification

Architecture Expertise

• Expertise designing, implementing, and managing advanced architectures in an application domain

• Experience integrating multiple systems or platforms

• Familiarity with Enterprise and Industry Architecture frameworks (TOGAF, Zachman, IT4IT, BIAN, TMForum)

• Excellent understanding of architectural principles for cloud-based platforms (SaaS, PaaS, multi-tenancy, automation)

• Experience and understanding of multiple technical domains: application, data, DevOps, AI/ML, integration, big data, mobility, analytics

Technical Strategy and Innovation

• Experience integrating AI into workflows and decision-making processes

• Proficiency in designing and implementing scalable, secure, and robust IT solutions

• Up-to-date with emerging technology trends and developments

• Ability to prioritize work and make strategic bets on high-impact areas

·Communication and Stakeholder Engagement

• Excellent communication and executive engagement skills

• Ability to simplify complex concepts into compelling solution designs

• Passion for building business relationships and driving customer-centric proposals

Leadership and Team Development

• Proven ability to lead and mentor technical teams

• Fostering a culture of continuous improvement and technical excellence

Problem Solving and Strategic Thinking

• Strong problem-solving skills
• Ability to think strategically and align technology with business goals
• Travel, as required to travel is assumed and expected to be 50%