Marketing Generalist & Management·Confirmed live in the last 24 hours·
Full-time
About the Job
Requirements
The candidate must have 3–5 years of experience in Account Management, Digital Marketing, or Client Strategy; agency or SaaS background is preferred.
The candidate must be able to independently build and manage digital marketing campaigns across multiple channels.
The candidate must understand what drives return on investment for small businesses and be able to explain it to clients who are not marketers.
The candidate must have professional experience using AI tools.
The candidate must have hands-on experience with Google Ads, Meta Ads Manager, or Google Analytics 4.
The candidate must have experience in roles measured on client retention or revenue growth.
The candidate must have experience with email marketing and automation platforms.
The candidate must have exceptional written and spoken English communication skills, with clear, polished, client-ready emails, reports, and presentations.
The candidate must be able to manage 25–35 client relationships and multiple client relationships and projects simultaneously.
The candidate must have strong organizational skills and attention to detail.
The candidate must provide their own workstation, computer, and headset, and have a fast, reliable internet connection.
The candidate must be prepared to work standard business hours in either the Eastern Time Zone or the Pacific Time Zone.
The successful candidate must provide a valid government-issued photo ID and proof of residential address during onboarding.
Responsibilities
Build an understanding of each client’s business goals and translate them into a marketing strategy with defined, measurable outcomes.
Own client outcomes, track performance against agreed benchmarks, and proactively adjust strategies to keep clients on track.
Identify growth opportunities, upsell where appropriate, and keep clients engaged, informed, and confident in the value they receive.
Design and execute full digital marketing campaigns across paid social, Google Ads, email, content, and landing pages independently and at pace.
Use AI tools to produce campaign assets, ad copy, creative concepts, performance reports, and strategy briefs.
Deliver campaigns that meet client expectations.
Build trusted client relationships through proactive, clear communication and by anticipating client questions.
Provide clients with insights and recommendations, not just status updates.
Handle difficult client conversations with confidence and honesty.
Use ChatGPT Teams, Claude, Canva Teams, Adobe Firefly, Midjourney, Runway ML, Surfer SEO, and CapCut daily, and learn new capabilities quickly.
Perform other duties as assigned.
Desired Qualifications
Agency or SaaS background.
Wishpond Technologies currently has the position of Marketing Account Manager available, and we’re excited to tell you about it!
OVERVIEW
We’re seeking a Marketing Account Manager to own a portfolio of 25 - 35 SMB clients and be the primary driver of their marketing success. This is a strategic, high-ownership role for someone who can think like a consultant, build like a marketer, and communicate like a trusted partner. This new role is a fully remote position, and the successful individual could be based anywhere in the world. In collaboration with the Account Management Team and all departments, the Marketing Account Manager is responsible for the success of Wishpond Technologies Ltd.
RESPONSIBILITIES
• Build a clear understanding of each client's business goals from day one and translate those into a marketing strategy with defined, measurable outcomes.
• Own those outcomes. Track performance against agreed benchmarks and proactively adjust strategy to keep clients on track.
• Identify growth opportunities, upsell where appropriate, and keep clients engaged, informed, and confident in the value they're receiving.
• Design and execute full digital marketing campaigns; paid social, Google Ads, email, content, and landing pages; independently and at pace.
• Use AI tools to produce campaign assets, ad copy, creative concepts, performance reports, and strategy briefs at a level and speed that was previously impossible for a single person.
• Deliver campaigns that meet client expectations, every time.
• Be the kind of account manager clients trust completely: proactive, clear, and always one step ahead of their questions.
• Bring clients insights and recommendations, not just status updates.
• Handle difficult conversations with confidence and honesty.
• Use a best‑in‑class AI tool suite daily: ChatGPT Teams, Claude, Canva Teams, Adobe Firefly, Midjourney, Runway ML, Surfer SEO, and CapCut; and stay genuinely excited to learn and master new capabilities fast.
• Other duties as assigned.
QUALIFICATIONS
• 3–5 years of experience in Account Management, Digital Marketing, or Client Strategy, agency or SaaS background preferred.
• Proven ability to independently build and manage digital marketing campaigns across multiple channels.
• Strong understanding of what actually drives ROI for small businesses and how to talk about it with clients who aren't marketers.
• Real experience with AI tools in a professional context, not just curiosity, but actual usage.
• Hands-on experience with Google Ads, Meta Ads Manager, or Google Analytics 4; a background in roles measured on client retention or revenue growth; and experience with email marketing and automation platforms.
• Exceptional English communication skills, written and spoken. Your emails, reports, and presentations are clear, polished, and client-ready.
• The organisational ability to manage 25 - 35 client relationships without dropping the ball.
• Proven ability to manage multiple client relationships and projects simultaneously.
• Strong organisational skills and attention to detail.
WORK ENVIRONMENT
• It is expected that the successful candidate will provide their own workstation, computer, and headset, and have a fast and reliable internet connection. Certain roles will be required to utilize and or download company-approved software.
• The individual must be prepared to work standard business hours in either the Eastern Time Zone or the Pacific Time Zone.
• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record, and credit checks.
• Once hired, the successful candidate must provide a valid government-issued photo ID and proof of residential address as part of their onboarding process.
GREAT REASONS TO JOIN OUR TEAM !
• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.
Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.
To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:
If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter
Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation
We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.