Workplace – Operations Manager

About Role:

The Workplace Operations Manager is responsible for facilitating an exceptional office experience, providing operational support with a strong focus on customer service, while working in collaboration with the Workplace Team to provide and maintain a positive office environment. You are an individual who thrives in a fast paced, ever evolving environment, who possesses strong communication skills and the ability to successfully prioritize and execute tasks in alignment with the overall goals of the team. You have a growth and development mindset, know how to stay self-motivated and lead with a positive mindset.

Responsibilities:

● Serves as the first point of contact for employees, managing requests, facilitating a positive office experience.

● Contributes to and facilitates in the management of an ongoing delightful employee experience by providing operational support and maintaining the general organization and esthetic of the physical office spaces

● Assists in maintaining and further enhancing the current Workplace programs (ex: mailroom operations, internal event, etc)

● Build an active relationship with business partners and teams to assess team allocations and occupancy needs as well as conference room usage - through observation, provide proactive solutions, and improvement ideas.

● Maintain spatial data within the space management tool and ensure accuracy of information

● Participate with building audits to verify employee locations, furniture layout and room configurations are correctly noted in the space management tool.

● Coordinate with the Senior Planning Manager to maintain space standard ratios for on/offline rooms and office standards and solutions, as well as define space related programs to improve team member experience.

● Facilitates and maintains relationships with building vendors, such as catering programs, landlord, snack program, etc.

● Maintain budgets and track expenses for multiple different areas of the business.

● Acts as the single point of contact for all building related issues.

● Other site specific duties and support may be required.

Experience and Skills:

● A passion for providing exceptional customer service through human connection and and ongoing operations support

● 4+ years of management experience or related project management experience

● 4+ years of property and/or facilities management

● Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively.

● Strong organizational and planning skills, ability to prioritize and manage multiple tasks, projects, and ever-changing priorities

● Strong knowledge of mechanical systems (HVAC, FLS, plumbing, etc.) is strongly encouraged

● Strong financial acumen with solid understanding of budget tracking & maintenance.