Guest Experience Guide

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Guest Experience Guide, The Universal Sphere – Comcast

1800 Block of Arch Street 

Seasonal Employment Dates: November 2,2026 through Juanuary 1'st 2027

Full-Time Monday through Sunday

$22.00 Per Hour

Excellent Career Advancement Opportunities! 

Paid Orientation, Medical, Dental, Vision, and 401 (k) for Full-Time! 

Must Be 21 Years of Age or Older 

Must be able to stand and walk for long periods of time

Allied Universal is seeking energetic, motivated team players to provide a truly unique, complimentary experience at The Universal Sphere, located at The Comcast Technology Center. As a Guest Experience Guide, candidates will engage and guide visitors through an exciting cinematic experience. Experience Guides contribute to our company’s core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.

This position requires evening, weekend and holiday availability based on business demand.

Full-time positions available, $22/hr

MAJOR RESPONSIBILITIES WILL INCLUDE:

· Providing exceptional guest services to all visitors.

· Welcoming and engaging guests by delivering scripted material to various size audiences.

· Operating the experience by following step by step procedures utilizing a digital touchscreen.

· Ensuring proper safety practices and procedures are followed.

· Completing operational checklists and inspecting the work environment to ensure safety.

· Monitoring queue system and making operational adjustments as needed.

· Responding accordingly to emergency procedures and evacuation scenarios.

· Other job duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

· Be at least 21 years of age with high school diploma or equivalent.

· Proficiency in Spanish, Mandarin Chinese or additional languages a plus.

· Possess effective written and oral communication and interpersonal skills with ability to engage with all levels of personnel and the general public in a professional and effective manner.

· Display exceptional customer service and communication skills.

· Ability to handle crisis situations at the site, calmly and efficiently

· Ability to maintain concentration and focus.

· Hearing audible alarms and voice commands with background noise.

· Use of hands to grip, pinch, handle or feel objects, tools, or controls

· Close vision with or without corrective lens.

· Able to:

· Occasionally lift or carry up to 50 pounds.

· Climb stairs, ramps, or ladders occasionally during shift.

· Stand or walk on various surfaces for long periods of time.

· As a condition of employment, employee must successfully complete a background investigation, including child abuse, and a drug screen in accordance with all federal, state, and local laws.

· Employee must be able to complete provided CPR/AED certification training and complete a knowledge competency test following provided job training.

As a Lobby Concierge, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Lobby Concierge will greet employees, visitors, vendors, and represent the company brand to all those who pass through the main lobby of the building. The successful candidate must possess a professional demeanor, the ability to balance a myriad of daily tasks, and display superior communication abilities. In addition, this position involves support for quick and effective response to Employee, security, facilities, and other related service needs.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1713515