B

BNY

Safeguards and moves assets for investors

Vice President - Multiple Teams

Full-TimeUpdated on 10/14/2026Deadline 10/29/26
No salary listed
Expert
Bachelor's
Singapore
In Person
Customer Experience & SupportCustomer Success

About the job

Requirements
  • A bachelor's degree or an equivalent combination of education and experience is required.
  • At least 10 years of relevant product or financial experience in banking or client service is required.
  • Fluency in business Vietnamese, both written and conversational, is required.
  • Foundation in transaction banking products, including foreign exchange, payments, trade finance, or cash management, is required.
  • Strong analytical skills and attention to detail are required.
Responsibilities
  • Lead strategic client service for Vietnam, serve as the senior escalation point, and drive executive-level communications and service reviews aligned with service-level agreements and client outcomes.
  • Manage premium clients based in Vietnam and elevate their experience by providing differentiated, consultative service.
  • Conduct regular client calls to strengthen relationships, understand client needs, and act as a trusted advisor in delivering service excellence.
  • Act as the day-to-day client service point of contact, ensure timely responses in accordance with service levels, resolve inquiries, and provide a quality client experience.
  • Coordinate cross-functional partnerships and regional coverage across APAC, collaborating with Product, Operations, Technology, Implementation, and Sales to streamline end-to-end client journeys and standardize best practices.
  • Maintain familiarity with industry best practices and market intelligence to offer value-added services such as client digital solutions.
  • Drive and plan service initiatives, including service account plans and service reviews.
  • Champion digital enablement and process transformation across transaction banking, including foreign exchange, payments, trade finance, and cash management, to increase straight-through processing, reduce defects, and improve turnaround times.
  • Support multiple geographies when required and manage client accounts across APAC.
Desired Qualifications
  • Fluency in another Asian language is an added advantage for covering APAC client segments.
  • Consultancy or data analytics skills are an added advantage for managing transformation initiatives.

About the company

B

BNY

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Website

BNY safeguards financial assets and runs investment services for institutions, investment firms and wealthy clients around the world. Its custody business keeps clients' securities safe and handles the records and transactions needed to administer investment funds. Banks and brokers use its systems to settle trades, manage collateral and send payments, while its investment and wealth businesses manage portfolios and advise clients. It earns servicing and management fees as well as interest on loans and securities funded by client deposits. BNY traces its roots to the Bank of New York, founded by Alexander Hamilton in 1784, and is headquartered in New York City.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1784

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Simplify's Take

What believers are saying

  • BNY's growth funds expansion: July 2026 results showed quarterly revenue rising 13% to $5.7 billion.
  • BNY is opening payment channels: September 2026 Pay-to-Wallet connected banks to retail wallets, with Kookmin among initial users.
  • Analysts build transferable skills: BNY's 24-month program combines rotations, mentoring and AI learning pathways.

What critics are saying

  • Staff stability has weakened: February 2026 reporting shows BNY headcount fell 7% in 2025.
  • Investment demand weakened: BNY reported $17 billion of net outflows in the quarter ending March 2026.
  • Investment fees face pressure: BNY reports demand shifting toward lower-fee asset-management products and performance-based charges.

What makes BNY unique

  • BNY anchors institutional finance: its custody and administration footprint reached $62.6 trillion in June 2026.
  • BNY occupies critical government-market plumbing: it is the primary provider of U.S. government securities clearance.
  • BNY reaches brokerage customers through Pershing: its clearing platform supports 8.6 million global client accounts.

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Benefits

  • Health Insurance
  • Paid Vacation
  • Flexible Work Hours
  • Remote Work Options
  • Unlimited Paid Time Off

Company News

Roundup Web
Oct 19th, 2026
BNY prices $1.25B preferred stock offering with 7.125% initial dividend rate

The Bank of New York Mellon Corporation (BNY) has priced a public offering of 1,250,000 depositary shares at $1,000 each, raising $1.25 billion. Each share represents a 1/100th interest in its Series O Noncumulative Perpetual Preferred Stock. Dividends will accrue at 7.125% a year until December 20, 2031. After that, the rate will reset to the five-year treasury rate plus 2.192%. BNY may redeem the stock from December 20, 2031, at $1,000 per depositary share plus any declared and unpaid dividends. It plans to use the proceeds for general corporate purposes. Barclays, BofA Securities, Deutsche Bank Securities, Goldman Sachs, Morgan Stanley and BNY Mellon Capital Markets are joint book-running managers. The offering is expected to close on October 28, 2026.

Yahoo Finance
Oct 15th, 2026
BNY embeds AI everywhere but won't say how much it spends of its $4B tech budget

BNY, which says it is embedding artificial intelligence (AI) across its business, declined to say how much it spends on the technology. Chief executive officer Robin Vince told analysts on its third-quarter earnings call that the bank is not breaking out the figure, and that doing so could be "counterproductive." Vince said AI is generating returns. About $4 billion of BNY's $13 billion annual expense base goes to technology. The bank now has "400-plus" AI solutions in production, up from 117 a year ago. BNY reported revenue of $5.7 billion, up 12%, and net income of $1.7 billion, up 16%. Earnings per share were $2.34, against a consensus estimate of $2.27. It raised its 2026 revenue growth outlook to 12%-13%.

Yahoo Finance
Oct 15th, 2026
BNY beats Q3 estimates with $5.68B revenue, up 12%, but shares slip 1.6% pre-market

BNY beat third-quarter estimates, though its shares slipped 1.58% in pre-market trading on Thursday. The Bank of New York Mellon Corporation reported adjusted earnings per share of $2.37, against the analyst consensus of $2.26. Revenue rose 12% to $5.68 billion from $5.08 billion a year earlier, beating estimates of $5.55 billion. Fee revenue rose 12% to $4.08 billion, and net interest income climbed 15% to $1.42 billion. Noninterest expense increased 8% to $3.49 billion. Pre-tax margin was 39%. Assets under custody and administration rose 10% to $63.4 trillion. Assets under management grew 2% to $2.2 trillion. BNY returned $1.4 billion to shareholders through $436 million in dividends and $937 million in share repurchases.

Yahoo Finance
Oct 14th, 2026
BNY Q3 earnings preview: 9.6% revenue growth expected after $5.70B beat

BNY will report third-quarter earnings on Thursday before market open. Analysts expect revenue to grow 9.6% year on year, compared with a 9.1% rise in the same quarter last year. Last quarter, the company beat revenue expectations with $5.70 billion, up 13.3% year on year. It also beat analysts' earnings per share estimates, and has a history of topping Wall Street forecasts. Among peers, Goldman Sachs reported 23% revenue growth, beating estimates by 11.5%. Jefferies posted 8.5% growth, topping estimates by 1.1%, and its shares fell 1.3%. BNY shares are down 10.7% over the last month, against a 5.5% average fall for capital markets stocks. The average analyst price target is $163.47, versus a share price of $140.78.

Digital Asset
Oct 4th, 2026
Digital Asset Announces Strategic Investments from BNY, iCapital, Nasdaq, and S&P Global

Digital Asset, the creator of the Canton Network and a leader in privacy-enabled blockchain technology for global financial markets, today announced a new strategic investment from BNY, iCapital, Nasdaq, and S&P Global