JP Morgan Chase

Runs a consumer bank and an investment bank

Senior Product Delivery Associate - Workflow Services

Project ManagementConfirmed live in the last 24 hours

Full-time$85.5k - $135kIn-person

About the Job

Requirements

At least 3 years of experience or equivalent expertise in product management or a relevant domain area.
Demonstrated performance in product management or a relevant domain area.
Experience executing operational management and change readiness activities.
Experience in product deployment processes.
Experience working in Agile or Kanban environments, including participation in refinement, planning, demos, and retrospectives.
Experience writing and maintaining functional and non-functional requirements and acceptance criteria.
Experience supporting production incidents, including root-cause analysis and operational impact assessment.
Familiarity with AI-assisted tools such as VS Code, LLM Suite, and M365 Copilot for requirements drafting and technical analysis.
Ability to resolve issues independently using analytical and problem-solving skills.
Strong written and verbal communication skills, including translating technical concepts for technical and non-technical audiences.
Ability to work independently, manage tight deadlines, and support multiple concurrent projects.

Responsibilities

Collaborate with the Product Delivery Manager to execute key delivery tasks and identify efficiency improvements.
Support change management activities across functional partners and monitor adherence to risk, controls, compliance, and regulatory requirements.
Raise blockers and impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
Replicate complex scenarios, evaluate operational impact, design solutions, and work with technology teams to identify and test resolution plans.
Support users during production incidents and proactively communicate status.
Direct release management activities within the Agile or Kanban model.
Use VS Code, LLM Suite, M365 Copilot, and other AI-assisted tools to draft, refine, and validate requirements and understand workflow-platform code, ensuring requirements are clear, complete, and testable.
Complete and post project artifacts according to prescribed guidelines and deadlines, and keep functional-area documentation, including requirements artifacts, up to date with each functionality release.
Prepare and analyze production incident and operational metrics to contribute to continuous improvement and control.
Own, maintain, and evolve a delivery backlog supporting the strategic roadmap and value proposition, focusing on infrastructure features and enhancements.
Build partnerships with Product Owners, technology teams, and the user community; ensure business requirements are complete, operational impacts are understood, and operational issues related to requirements are resolved; produce and maintain functional and non-functional requirements and acceptance criteria to support build, test, and release readiness.

Desired Qualifications

Developed knowledge of the product development life cycle.

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in [Insert team name or sub-LOB], you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Be a part of a team of subject matter experts charged with replicating complex scenarios, evaluating operational impact, designing solutions, and working with technology teams to identify and test resolution plans.
Be a voice for our users to provide support during production incidents and proactively communicate status.
Direct the execution of release management activities within the Agile / Kanban model.
Leverage VS Code, LLM Suite, M365 Copilot, and other AI-assisted tooling to draft, refine, and validate requirements content and to understand the underlying code of workflow platforms; ensure clarity, completeness, and testability.
Follow pre-determined guidelines ensuring project artifacts are completed and posted in accordance with the prescribed deadlines, and ensure documentation for each functional area—including requirements artifacts—is kept up to date with functionality release after release.
Prepare and analyze production incident metrics and operational metrics to contribute to continuous improvement and control.
Own, maintain, and evolve a delivery backlog that supports the strategic roadmap and value proposition, with a focus on infrastructure features and enhancements.
Build collaborative partnerships with Product Owners and teams across technology and the user community, ensuring completeness of business requirements, clear understanding of operational impacts and resolution of operational issues related to the requirements, and produce and maintain high-quality requirements artifacts (functional and non-functional requirements, acceptance criteria) to support build, test, and release readiness.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated performance in either product management or relevant domain area
Experience executing operational management and change readiness activities
Experience in product deployment processes
Experience working in Agile/Kanban environments, including participation in ceremonies such as refinement, planning, demos, and retrospectives
Demonstrated experience writing and maintaining functional and non-functional requirements and acceptance criteria
Experience with production incident support, including root-cause analysis and operational impact assessment
Familiarity with AI-assisted tooling (e.g., VS Code, LLM Suite, M365 Copilot) to support requirements drafting and technical analysis
Strong analytical and problem-solving skills with a service-oriented mindset and the ability to resolve issues independently
Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences
Proven ability to operate independently, manage tight deadlines, and support multiple concurrent projects

Preferred qualifications, capabilities, and skills

Developed knowledge of the product development life cycle

Base Pay/Salary: Chicago,IL $85,500.00-$135,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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