Bilingual Legal Intake Specialist

Work Location: Fully Remote, Colombia-based applicants only
Work Type: Part-Time
Schedule: Weekend availability required

Available Shift Options

Saturday and Sunday:

• 7:00 AM – 3:00 PM Pacific Time
• 2:00 PM – 10:00 PM Pacific Time
• Flexible 8-hour weekend shifts may also be available

Additional weekday hours may also be available depending on business needs.

About CoreBridge Solutions

CoreBridge Solutions is a leader in the U.S. business services industry, specializing in legal support while also providing services across the financial, medical, and marketing sectors. Operating remotely from Colombia, we support U.S. law firms with efficient, reliable, and scalable solutions that help improve client service and operational performance.

We are looking for motivated professionals who want to contribute to meaningful work, grow their careers, and be part of a dynamic and supportive remote team.

Job Overview

We are seeking a Spanish Bilingual Legal Intake Specialist – Weekend Shift to support client intake operations for established U.S. law firms specializing in personal injury cases.

This role requires strong communication skills, excellent attention to detail, and the ability to assess potential cases efficiently and professionally. You will serve as an important first point of contact for prospective clients, helping gather accurate information, evaluate case eligibility, and support a smooth intake process.

The position offers flexible scheduling options, including weekend 8-hour shifts and potential additional weekday hours.

Key Responsibilities

Client Intake and Assessment

• Answer new intake calls and follow up on pending leads promptly and professionally.
• Conduct intake interviews in Spanish and English.
• Document all relevant case details accurately and completely.
• Evaluate and qualify potential personal injury cases based on the law firm’s intake criteria.
• Provide a professional, empathetic, and client-focused experience during every interaction.

Documentation and Case Setup

• Enter client data and case information into the case management system with accuracy.
• Prepare and send sign-up documents to prospective clients.
• Follow up to ensure timely completion of required documents.
• Maintain accurate and up-to-date client records.

Communication and Support

• Serve as the first point of contact for prospective clients.
• Answer basic questions about the personal injury process and retainer agreements.
• Support bilingual communication between clients and the legal team as needed.
• Escalate complex questions or case concerns to the appropriate team members.

Process Improvement

• Review intake activity and metrics to identify opportunities for improvement.
• Help improve client intake workflows and follow-up processes.
• Maintain confidentiality and follow ethical standards at all times.

Qualifications

• Prior experience working with U.S. law firms is highly preferred.
• Familiarity with personal injury law is a strong advantage.
• Bilingual fluency in Spanish and English is required.
• C1 English certification or equivalent professional experience is preferred.
• Excellent verbal and written communication skills in both languages.
• Strong attention to detail and accuracy when handling client information.
• Proficiency with digital tools, including case management systems and Microsoft Office.
• Ability to work independently in a remote environment.
• Reliable, organized, and comfortable managing a flexible schedule.

Home Office Requirements

• Reliable internet connection with a minimum speed of 25 Mbps.
• Desktop or laptop with a recent Intel Core i5 processor or higher.
• Private, dedicated workspace suitable for confidential client calls.
• Quiet work environment that supports professional communication and productivity.

Why Join CoreBridge Solutions?

• Work remotely from anywhere in Colombia.
• Contribute directly to the success of respected U.S. law firms.
• Build experience in the U.S. legal services industry.
• Join a growing company that values efficiency, accountability, and professional development.
• Work with a supportive team focused on delivering strong client outcomes.

Benefits

• Performance-related bonuses for achieving key milestones.
• Opportunities for career growth and advancement.
• Sustainable work-life balance.
• Collaborative remote work environment.
• Opportunity to work alongside professionals dedicated to high-quality client service.

Work Environment Notice

CoreBridge Solutions is committed to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours.

By applying for this position, you acknowledge and accept this monitoring process as part of the role. This system helps us maintain accountability, protect client confidentiality, and support an effective remote work environment.