Paytm Labs

Digital payments, loans, investments, and insurance

Logistics and Operations Lead - Logistics and Operations

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listed

About the Job

Requirements

A bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is required.
Five to eight years of experience in logistics, import operations, or supply chain roles in Indonesia is required.
Hands-on experience with Indonesian customs procedures, the INSW portal, and import documentation is required.
Proficiency in Bahasa Indonesia, spoken and written, is mandatory.
Working knowledge of English for cross-border communication and documentation is required.
Technical skills include import/export documentation, Indonesian customs regulations, freight and logistics coordination, warehouse and inventory management, ERP/WMS systems such as SAP or Oracle, and Microsoft Excel or Google Sheets.
The role requires cross-country communication across time zones, attention to detail, problem-solving and ownership, effective communication, cross-functional work, adaptability, and vendor relationship management.

Responsibilities

Coordinate and manage end-to-end import shipments from India or other countries, including air and sea freight.
Liaise with freight forwarders, shipping lines, and customs brokers to ensure timely customs clearance.
Track shipments and proactively resolve delays, discrepancies, or exceptions.
Monitor inbound inventory levels and coordinate with the India-side supply team for replenishment planning.
Ensure compliance with Indonesian import regulations, tariffs, and trade policies.
Prepare, verify, and manage import documentation, including bills of lading or air waybills, commercial invoices and packing lists, certificates of origin, customs declaration forms, import permits, and SNI/BPOM certifications as applicable.
Maintain accurate records of shipments, clearances, and vendor correspondence.
Coordinate with internal finance on duty payments, letter of credit documentation, and reconciliation.
Stay updated on changes in Indonesian customs regulations and adapt processes accordingly.
Oversee receipt, inspection, and storage of imported goods at the local warehouse.
Manage inventory records and conduct regular stock audits.
Coordinate with internal teams for distribution and last-mile fulfillment.
Establish and manage a structured refurbishment process for returned or faulty Soundbox devices.
Oversee device diagnostics, repair coordination, quality testing, and repackaging.
Define and implement standard operating procedures and quality benchmarks for the refurbishment unit.
Coordinate with the technical team and vendors for spare parts and repair services.
Maintain refurbishment management information, including turnaround time, yield rate, and cost tracking.

Desired Qualifications

Prior experience with cross-border shipments, particularly India–Indonesia, is preferred.
Exposure to electronics, fintech hardware, or consumer devices is an advantage.
Experience in refurbishment, reverse logistics, or after-sales operations is a plus.
Hindi language ability or knowledge of Indian business culture is advantageous.

Job Description

Supply chain, Logistics and Operations – Indonesia

Role Overview

Department - Supply Chain / Operations

Location- Jakarta, Indonesia (On-site)

Reporting To - Director / Business head

Employment Type - Full-Time

Industry - Electronics / Payment Solutions / Payment devices

About the Role

We are looking for a proactive and detail-oriented Logistics & Operations Lead to join our team in Indonesia. This role is pivotal in managing end-to-end import logistics from India, ensuring smooth customs clearance, documentation compliance, and warehouse operations. As the role evolves, the incumbent will also take ownership of the Soundbox refurbishment process, overseeing quality checks and device restoration to meet operational standards.

Key Responsibilities1. Import Logistics & Supply Chain (India and other countries → Indonesia)

Coordinate and manage end-to-end import shipments from India or any other country, including air and sea freight. Liaise with freight forwarders, shipping lines, and customs brokers to ensure timely clearance. Track shipments and proactively resolve delays, discrepancies, or exceptions. Monitor inbound inventory levels and coordinate with the India-side supply team for replenishment planning. Ensure compliance with Indonesian import regulations, tariffs, and trade policies.

2. Documentation & Compliance

Prepare, verify, and manage all import documentation including:Bill of Lading / Airway BillCommercial Invoice & Packing ListCertificate of Origin, Customs Declaration FormsImport Permits and SNI/BPOM certifications (as applicable)Maintain accurate records of all shipments, clearances, and vendor correspondences. Coordinate with internal finance for duty payments, LC documentation, and reconciliation. Stay updated on changes in Indonesian customs regulations and proactively adapt processes.

3. Warehouse & Inventory Management

Oversee receipt, inspection, and storage of imported goods at the local warehouse. Manage inventory records and conduct regular stock audits. Coordinate with internal teams for distribution and last-mile fulfilment.

4. Soundbox Refurbishment (Future Scope)

Establish and manage a structured refurbishment process for returned/faulty Soundbox devices. Oversee device diagnostics, repair coordination, quality testing, and repackaging. Define and implement SOPs and quality benchmarks for the refurbishment unit. Coordinate with the technical team and vendors for spare parts and repair services. Maintain refurbishment MIS including turnaround time, yield rate, and cost tracking.

Qualifications & Experience

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.5-8 years of experience in logistics, import operations, or supply chain roles in Indonesia. Hands-on experience with Indonesian customs procedures, INSW portal, and import documentation. Prior experience working with cross-border shipments (India - Indonesia preferred).Exposure to electronics, fintech hardware, or consumer devices is a strong advantage. Experience in refurbishment, reverse logistics, or after-sales operations is a plus.

Skills & Competencies

Technical Skills Soft Skills

Import/export documentation Indonesian customs regulations Freight & logistics coordination Warehouse & inventory management ERP / WMS systems (SAP, Oracle, etc.)MS Excel / Google Sheets proficiency Stakeholder management Cross country communication across time zones Strong attention to detail Problem-solving & ownership mindset Effective communication (English & Bahasa)Ability to work cross-functionally Adaptability in a fast-paced environment Vendor relationship management

Language Requirements

Proficiency in Bahasa Indonesia (spoken and written) - Mandatory. Working knowledge of English for cross-border communication and documentation - Required. Hindi or knowledge of Indian business culture - Advantageous.

What We Offer

A dynamic role with strong career growth potential as the business expands in Indonesia. Opportunity to build and lead the Soundbox refurbishment unit from the ground up. Exposure to international supply chain operations (India–Indonesia corridor).Collaborative work environment with a high-performance, cross-cultural team. Competitive compensation and benefits package.

This job description outlines the primary duties and responsibilities of the role. It is not exhaustive and may be updated as business needs evolve.

Requirements at a Glance

Experience Level: Senior
Education: Bachelor's

Benefits

Health & Wellbeing - Your group health benefits are 100% funded by us, and start on your first day.
Travel the World - Even though we are currently working remotely, usually our employees make frequent international business-related trips while working on exciting projects.
Continuous Learning - We're passionate about learning and strive to constantly improve and innovate. We learn from others, our challenges & our successes.
Connection - In this virtual world, we stay connected through events like game nights, movie nights, arts & crafts sessions (like Origami), meditation sessions, and much more.
Autonomy & Flexibility - You get to define how you want to make an impact. We truly believe that great things happen when people are given the trust and freedom to create their own path.
Beautiful Office - Whenever we return back to the office, you’ll get to check out our awesome workspace, complete with pool and ping pong tables, a snack-filled kitchen, and tons of cozy work spaces.

About the Company

Paytm Labs

Digital payments, loans, investments, and insurance

Paytm Labs offers an integrated digital payments and financial services platform in India for individuals and businesses, covering UPI payments, mobile recharges, bill payments, ticket bookings, loans, investments, insurance, metro cards, and more. Users initiate payments or financial actions in the app, which are processed through UPI and payment gateways, with revenue from transaction fees and commissions on financial services. It differentiates itself through a large ecosystem of merchants and users, a wide range of services in one app, and a focus on customer support and trust. Its goal is to make a broad set of financial services easily accessible to mass-market users while growing revenue via payment processing and financial services partnerships at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Noida, India
Founded: 2014

Recently Posted Jobs

Explore more opportunities at Paytm Labs

See more jobs