Knowledge of and experience in field service management.
Ability to establish working relationships with multiple departments and organizational levels through communication and interpersonal skills.
Verbal, written, communication, and presentation skills.
Organizational, self-management, time-management, and multitasking skills.
Ability to work on multiple projects and deal effectively with employees and management.
Ability to think logically while interpreting and analyzing assigned or encountered problems.
Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.
Ability to work independently and as part of a diversified team.
Responsibilities
Model and reinforce the company's Values Based Leadership tools, models, and processes to align work with its vision, values, and mission.
Set, agree upon, and communicate job expectations, including accurate price quotes and time estimates, to internal and external customers.
Establish, model, and reinforce safety practices to protect employees and customers.
Use collaborative problem-solving and influencing skills to align service activities with the service department's and company's business plans.
Provide the Service Manager with accurate, timely status reports on all open work orders.
Review the monthly service operations branch statement to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel.
Coordinate the company safety program within areas of responsibility in accordance with corporate policies and guidelines.
Complete other assigned key projects.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other assigned duties.
This position is responsible for ensuring the successful management and achievement of work performed in the service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals.
The incumbent in this position is expected to model the following practices on a daily basis:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
Review monthly service operations branch statement to assess progress on department business goals
Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
Successful completions of other key projects as may be assigned by management
Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Perform other duties as assigned
Knowledge of and experience in field service management
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
Excellent verbal, written, communication, and presentation skills
Exceptional organizational, self-management, time management, and multitasking skills
Ability to work on multiple projects and deal effectively with employees and management
Ability to think logically while interpreting and analyzing problems assigned or encountered
Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
Ability to work independently as well as a part of a diversified team