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Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Operations and Service Specialist

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeReynosa, Tamaulipas, MexicoNo salary listed

About the Job

Requirements

  • At least one year of experience in insurance companies, ideally in service or operational management functions.
  • Training in economic-administrative areas; having completed a degree is not essential, and experience and competencies are prioritized.
  • Experience in customer service and case management, including follow-up and closure.
  • Availability to work in a hybrid arrangement and make in-person visits when required by the service.

Responsibilities

  • Provide after-sales service to auto, heavy equipment, and motorcycle clients, managing requests with a service focus and meeting agreed timelines.
  • Follow up on policy issuance processes, validate information, coordinate with internal departments and insurers, and ensure timely completion.
  • Support collections management and status follow-up, maintaining traceability and clear communication with clients.
  • Manage and follow up on claims, coordinating with insurers and internal teams to ensure progress, resolution, and ongoing communication.
  • Prepare and maintain client operational reporting and controls to provide service visibility and track outstanding items.
  • Serve clients through telephone, email, and in-person visits when applicable, and adapt to extended service needs, including 24/7 availability when required.
  • Provide post-sales service for accounts involving direct client contact and support account administration across policy issuance, collections, claims, and reporting.

Desired Qualifications

  • Previous experience in after-sales service and account administration for automobiles, ideally also motorcycles or heavy equipment.
  • Ability to manage high-pressure situations and demanding clients with clear communication and a solution-focused approach.
  • Strong organization and urgency in managing multiple simultaneous requests.
  • Flexibility to adapt to business needs, including extended service coverage when applicable.

About the Company

Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
New York, NY
Founded
1871

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