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Hapag-Lloyd

Global liner shipping and terminal services

Senior Manager, Commercial Performance

Full-TimeUpdated on 10/14/2026
No salary listed
Senior
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
In Person
Sales & Account ManagementSales Operations

About the job

Requirements
  • Five years of relevant experience in the maritime industry, or an equivalent combination of education and experience.
  • Ability to take initiative and work under pressure and tight deadlines.
  • Attention to detail and an analytical, systematic, and efficient approach to work.
  • Advanced negotiation, decision-making, and presentation skills.
  • Ability to multitask, set priorities, organize work, and implement action items.
  • Understanding of various sales processes.
  • Ability to conduct training for larger audiences.
Responsibilities
  • Spearhead performance for designated areas through performance forums and ensure performance aligns with key performance management tools.
  • Prepare, drive, and lead performance calls according to the designated schedule.
  • Drive performance across designated areas within Southeast Asia against key performance indicator deliverables.
  • Drive performance accountability across areas through structured performance call cadences, action plans, and follow-through mechanisms.
  • Establish and manage performance tracking tools and reports, aligning them with strategic priorities and area-level execution plans.
  • Coordinate relevant sales matters related to Area Southeast Asia.
  • Continuously review sales and operational performance, analyze key performance indicator deviations, identify opportunities and risks, and implement corrective or improvement actions.
  • Collaborate cross-functionally with Trade Management, Sales, and Regional Sales leadership to integrate execution across performance initiatives.
  • Support and drive performance across all areas within Area Southeast Asia to exceed key performance indicators.
  • Grow knowledge of and drive area usage of performance tools.
  • Generate weekly, monthly, and quarterly reports providing comprehensive overviews of key performance indicators.
  • Conduct ad hoc analysis.

About the company

Hapag-Lloyd is a global container shipping and logistics provider that moves goods through liner services using a large fleet of modern container ships and reefer containers. It operates about 133 liner services, connects over 600 ports worldwide, and coordinates vessel schedules, cargo bookings, and terminal operations across its network and offices. Its strengths come from a wide global reach, a large, modern fleet with substantial refrigerated capacity, and integrated terminal and logistics services. Its goal is to deliver fast, reliable connections and to expand its terminal and inland logistics capabilities for end-to-end customer solutions.

Company Size

10,001+

Company Stage

IPO

Headquarters

Hamburg, Germany

Founded

1847

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Simplify's Take

What believers are saying

  • October 1, 2026 guidance rose to EBITDA $3.9-$4.4 billion after stronger spot rates.
  • Africa volumes should exceed 1 million TEU in 2026, helped by DP World capacity.
  • Q2 2026 volumes rose 3.48 million TEU, while Asia exports and U.S. demand recovered.

What critics are saying

  • Israel's October 2026 review reset Hapag-Lloyd's ZIM acquisition, threatening a $160 million breakup fee.
  • Middle East disruptions added roughly $600 million in Q2 2026 cash costs.
  • Freight-rate swings still dominate earnings; Q1 2026 EBIT was negative $157 million.

What makes Hapag-Lloyd unique

  • Gemini Cooperation with Maersk improves schedule reliability across Asia-Europe, unlike single-line rivals.
  • Hapag-Lloyd's Africa push added Dakar, Dar es Salaam, Walvis Bay, and Kigali in 2026.
  • Damietta terminal, opened February 2026, gives direct infrastructure control in Eastern Mediterranean.

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Benefits

Remote Work Options

Hybrid Work Options

Flexible Work Hours

Company News

Container News
Oct 10th, 2026
Hapag-Lloyd launches B/L release webform in Australia.

Hapag-Lloyd launches B/L release webform in Australia. October 10, 2026 Hapag-Lloyd will introduce a new B/L release webform in Australia, effective 12 October 2026. From that date, customers must use the webform to submit all Bill of Lading release instructions and requests. Requests covered by the B/L release webform. The new process applies to: * Sea Waybill releases * Telex releases * Original Bill of Lading releases at destination * Original Bill of Lading releases elsewhere * Electronic Bill of Lading releases * Original Bill of Lading customer printing Hapag-Lloyd said the standardised B/L release webform should reduce follow-up queries and simplify the submission of documentation instructions. Customers should use the webform for all applicable requests from the effective date

Container News
Oct 3rd, 2026
Hapag-Lloyd expands East Africa presence with Kigali office.

Hapag-Lloyd expands East Africa presence with Kigali office. October 3, 2026 Hapag-Lloyd is expanding its presence in East Africa with a new setup in Kigali serving customers in Rwanda and Burundi. The new presence, effective from 1 October 2026, will strengthen the German carrier's local support in the two landlocked markets and connect customers with its wider regional and global liner network. The move forms part of Hapag-Lloyd's continued expansion across Africa and follows the establishment of its own local presence in Namibia. Kigali setup strengthens regional connectivity. Hapag-Lloyd already connects Rwanda and Burundi with international markets through its East African network. Through Dar es Salaam, the carrier currently offers two weekly services supporting imports and exports, with direct connections to India and the Far East. The new Kigali setup will complement these services by bringing customer support and local market expertise closer to customers in Rwanda and Burundi. "By strengthening our presence, we combine local industry knowledge and customer proximity with the reach of Hapag-Lloyd's global network," said Jesper Kanstrup, Managing Director Sub-Region Africa, Hapag-Lloyd. He added that each African market presents different opportunities and that the expansion reflects the carrier's long-term plans for the continent. The Kigali expansion comes alongside Hapag-Lloyd's new office in Walvis Bay, Namibia, which also became operational on 1 October. Container News reported separately on the carrier's move to establish its own local presence in the Namibian market. The latest developments form part of Hapag-Lloyd's Strategy 2030, under which the carrier is expanding its local teams and market presence across Africa.

Ship Management International
Oct 2nd, 2026
Hapag-Lloyd builds momentum in Africa with expansion in Namibia, Rwanda and Burundi.

Hapag-Lloyd builds momentum in Africa with expansion in Namibia, Rwanda and Burundi. Hapag-Lloyd is further strengthening its presence in Africa with new offices supporting customers in Namibia, Rwanda and Burundi, marking the latest step in the continued growth of its organization across the continent. From October 1, 2026, Hapag-Lloyd will establish its own local presence in Namibia and expand its reach in East Africa through a new setup in Kigali serving customers in both Rwanda and Burundi. Together, the developments strengthen Hapag-Lloyd's organization across Southern and East Africa, bringing the company closer to customers and reinforcing its ability to combine local market expertise with the reach of its African and global network. Africa continues to play an increasingly important role in global trade, supported by growing economies, expanding trade flows and stronger connections with markets around the world. The continent's evolving supply chains and increasing demand for reliable international connectivity are creating new opportunities for businesses and communities. For Hapag-Lloyd, these developments reinforce the importance of being closer to African markets and customers, supported by continued investment in local expertise, capabilities and network connectivity. This continued investment is reflected in Hapag-Lloyd's strengthened presence in Southern and East Africa. In Namibia, a new Hapag-Lloyd office in Walvis Bay establishes the company's own local presence in the market. In East Africa, a new setup in Kigali will serve customers in both Rwanda and Burundi, strengthening Hapag-Lloyd's reach into two landlocked markets and connecting them with the company's regional and global network. For Rwanda and Burundi, the new presence builds on Hapag-Lloyd's existing connectivity in East Africa. Through Dar es Salaam, Hapag-Lloyd offers two weekly services supporting imports and exports, with direct connections to India and the Far East. The Kigali setup complements this network by bringing customer support and market expertise closer to customers in both markets. "Strengthening our presence in Namibia, Rwanda and Burundi is an important milestone in the continued development of Hapag-Lloyd in Africa," said Jesper Kanstrup, Managing Director Sub-Region Africa at Hapag-Lloyd. "Africa is a highly diverse continent, and serving our customers successfully requires a strong understanding of the individual markets in which they operate. By strengthening our presence, we combine local industry knowledge and customer proximity with the reach of Hapag-Lloyd's global network. Each market offers different opportunities, and this expansion reflects our long-term commitment to our customers and to Africa." As Hapag-Lloyd continues to deliver on its Strategy 2030 ambitions, Africa remains an important part of the company's growth journey. By investing in local teams and market expertise, and working closely with customers, authorities and partners, Hapag-Lloyd says it aims to build an organization that can respond to the distinct needs of African markets while connecting them to its global liner network. The developments in Namibia, Rwanda and Burundi mark another step in that journey and reflect Hapag-Lloyd's long-term commitment to growing together with its customers across the continent.

Hellenic Shipping News Worldwide
Oct 2nd, 2026
Hapag-Lloyd builds momentum in Africa with expansion in Namibia, Rwanda and Burundi.

Hapag-Lloyd builds momentum in Africa with expansion in Namibia, Rwanda and Burundi. Hapag-Lloyd is further strengthening its presence in Africa with new offices supporting customers in Namibia, Rwanda and Burundi, marking the latest step in the continued growth of its organization across the continent. From October 1, 2026, Hapag-Lloyd will establish its own local presence in Namibia and expand its reach in East Africa through a new setup in Kigali serving customers in both Rwanda and Burundi. Together, the developments strengthen Hapag-Lloyd's organization across Southern and East Africa, bringing the company closer to customers and reinforcing its ability to combine local market expertise with the reach of its African and global network. Africa continues to play an increasingly important role in global trade, supported by growing economies, expanding trade flows and stronger connections with markets around the world. The continent's evolving supply chains and increasing demand for reliable international connectivity are creating new opportunities for businesses and communities. For Hapag-Lloyd, these developments reinforce the importance of being closer to African markets and customers, supported by continued investment in local expertise, capabilities and network connectivity. This continued investment is reflected in Hapag-Lloyd's strengthened presence in Southern and East Africa. In Namibia, a new Hapag-Lloyd office in Walvis Bay establishes the company's own local presence in the market. In East Africa, a new setup in Kigali will serve customers in both Rwanda and Burundi, strengthening Hapag-Lloyd's reach into two landlocked markets and connecting them with the company's regional and global network. For Rwanda and Burundi, the new presence builds on Hapag-Lloyd's existing connectivity in East Africa. Through Dar es Salaam, Hapag-Lloyd offers two weekly services supporting imports and exports, with direct connections to India and the Far East. The Kigali setup complements this network by bringing customer support and market expertise closer to customers in both markets. Discover more International shipping news Freight transport services "Strengthening our presence in Namibia, Rwanda and Burundi is an important milestone in the continued development of Hapag-Lloyd in Africa," said Jesper Kanstrup, Managing Director Sub-Region Africa at Hapag-Lloyd. "Africa is a highly diverse continent, and serving our customers successfully requires a strong understanding of the individual markets in which they operate. By strengthening our presence, we combine local industry knowledge and customer proximity with the reach of Hapag-Lloyd's global network. Each market offers different opportunities, and this expansion reflects our long-term commitment to our customers and to Africa." As Hapag-Lloyd continues to deliver on its Strategy 2030 ambitions, Africa remains an important part of the company's growth journey. By investing in local teams and market expertise, and working closely with customers, authorities and partners, Hapag-Lloyd aims to build an organization that can respond to the distinct needs of African markets while connecting them to its global liner network. The developments in Namibia, Rwanda and Burundi mark another step in that journey and reflect Hapag-Lloyd's long-term commitment to growing together with its customers across the continent. Source: Hapag-Lloyd

Freight Business Journal
Oct 1st, 2026
Hapag-Lloyd opens in Walvis Bay and Kigali.

Hapag-Lloyd opens in Walvis Bay and Kigali. Hapag-Lloyd has opened offices in Walvis Bay, Namibia and another in Kigali to serve Rwanda and Burundi. The line offers twice-weekly services to and from Dar es Salaam, with direct connections to India and the Far East.