Full-Time

Conversational AI Specialist

Updated on 5/10/2024

Vail Systems

201-500 employees

Provides telephony software and cloud services

Data & Analytics

Fintech

Junior, Mid

Chicago, IL, USA

Required Skills

Python

Data Science

Git

Natural Language Processing (NLP)

Requirements

Bachelor’s degree in Human-Computer Interaction, Computer Science, Linguistics, or a related field
2+ years of experience with chatbots and AI/ML systems
1-2+ years of experience working with conversational AI/ML platforms like HumanFirst.AI, Dialogflow, Lex, Watson, Rasa, LUIS, Chatfuel, etc.
Experience working with software engineers, developers, and/or UX designers
Knowledge of data science and machine learning
Excellent verbal and written communication skills
Experience working with large data sets and using Python and other scripting tools
Proficiency in analyzing and presenting insights and improvement plans
Experience with voice and chat script development and design
Proficiency with chatbot builders
Proficiency with speech and language technologies (preferred)
Knowledge of Git (preferred)
Experience managing data science and/or machine learning projects (preferred)
Strong research skills (preferred)
Experience with end-to-end project development (preferred)

Responsibilities

Collaborate with designers, developers, testing and deployment teams to implement new features into user-facing applications and chatbots
Collect and analyze user conversation data to determine the best solution for an NLU language model
Apply machine learning or statistical modeling techniques to applications/data using NLP
Advise in the process of developing, deploying, and updating NLP designs and applications
Analyze user stories for NLU systems
Evaluate NLU system performance and make recommendations for improvements
Research complex problems to find custom solutions for customer-specific needs
Maintain documentation for business, developer, and tester audiences
Develop and validate the performance of the overall design
Support the developer of user acceptance testing by writing test plans with QA
Identify edge cases
Attend and present status updates at team meetings on project deliverables
Analyze data to make improvements and updates to current scripts

Who You Are

Versay Solutions is seeking a Conversational AI Specialist (NLU) to join our Conversational Design and Applied Linguistics Team to help deliver customer-facing voice and chat experiences. Your primary responsibility will be to build custom NLU models for our RASA platform to support customers. This role is team-oriented and customer-facing, as you will collaborate with the client and other technical staff to accomplish project deliverables. In addition, as we move forward to adapt our platforms and products to include generative AI, we will be looking for someone who is interested in technologies and techniques around designing and building chat and voice bots using RAG and other AI tools.

The ideal candidate will have a strong linguistics and machine learning background. They will have knowledge of natural language processing and generation (NLP/NLG), script design processes, and research best practices. Additionally, they will be detail-oriented, self-motivated, and adaptable.

#BI-Hybrid

What You’ll Do

Collaborate with designers, developers, testing and deployment teams, and other analysts to implement new features into user-facing applications and chatbots
Collect and analyze user conversation data to determine the best solution for an NLU language model (intents and entities)
Apply machine learning or statistical modeling techniques to applications/data that use natural language processing (NLP); manipulate data with Python or other batch tools to prepare NLU models, i.e. tagging intents and entities, etc.
Advise in the process of developing, deploying, and updating the NLP designs and applications
Analyze user stories for NLU systems
Evaluate NLU system performance and make recommendations for improvements, including modifications to the pipeline
Research complex problems to find custom solutions for customer-specific needs 
Maintain documentation for the consumption of business, developer, and tester audiences
Developing and validating the performance of the overall design
Supporting the developer of user acceptance testing by writing test plans with QA
Identify edge cases
Attend and present status updates at weekly team meetings on project deliverables to team members and upper management; attend project-related meetings and customer-facing meetings
Research complex problems to find custom solutions for customer-specific needs
Analyze data to make improvements and updates to current scripts

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

A Bachelor’s degree in Human-Computer Interaction, Computer Science, Linguistics, or a related field
2+ years of experience with chatbots and AI/ML systems
1-2+ years of experience working with HumanFirst.AI, Dialogflow, Lex, Watson, Rasa, LUIS, Chatfuel, or similar open source or commercial conversational AI/ML platform
Experience working with software engineers, developers, and/or UX designers in a highly technical environment
Knowledge of data science and machine learning
Excellent verbal and written communication skills
Experience working with large data sets, including using Python and other scripting tools to wrangle data
Proficiency in analyzing and presenting observed insights and improvement plans
Experience with voice and chat script development and design
Proficiency with chatbot builders
Proficiency with speech and language technologies, preferred.
Knowledge of Git, preferred.
Experience managing data science and/or machine learning projects, preferred.
Strong research skills, preferred.
Experience with end-to-end project development, preferred.

Who We Are

The human voice is capable of conveying nuances and meaning that just can’t be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.

At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

· Multiple medical, dental, and vision plan options

· Company-paid life insurance, short and long-term disability

· 401(k) savings plan with company match (50% on first 6% of employee contribution)

· 32 days total annual PTO. Vacation accrual rates will increase with the length of service.

· Annual Bonus Program

· Paid maternity and paternity leave

· Relocation allowance

· Employee referral bonus

· Gym membership

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.

Vail Systems

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Website

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Vail Systems, Inc. provides telephony software and cloud services that enhance customer communications for Fortune 500 companies. This company is equipped with specialized technologies such as In-App Calling, Automated Authentication, and Speech Analytics which play a critical role in optimizing customer experience. Focused on continuous development in contextual communication technologies and customer experience analytics, this firm is a robust environment for professionals eager to drive industry standards in customer communication services.

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1991

Growth & Insights

Headcount

6 month growth

↑ 16%

1 year growth

↑ 25%

2 year growth

↑ 27%

Benefits

Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.

Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.

Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.

Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.

Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!

Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.