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Wonderful

Multilingual AI customer-support agents for enterprises

Deployment Strategist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • A minimum of 5 years of experience in technical program management, delivery, or consulting in fast-growing companies is required.
  • A background in management consulting, enterprise transformation, or product deployment within complex organizations is required.
  • Experience in AI, data, or technology strategy, including defining use cases and mapping end-to-end business processes, is required.
  • Comfort working with technical concepts such as application programming interfaces, Model Context Protocol, data flows, and system integrations is required.
  • Strong stakeholder management skills and the ability to communicate clearly with technical and non-technical audiences are required.
  • Japanese communication skills at fluent-to-native level (JLPT N1) are required.
  • English communication skills at business level are required.
  • A bachelor's degree or equivalent practical experience in business, engineering, computer science, or a related field is required.
  • The ability to travel within Tokyo as needed to support customer deployments is required.

Responsibilities

  • Embed deeply with customers to understand their processes and systems, identify important problems to solve, and help them achieve successful outcomes.
  • Lead discovery with enterprise customers to understand workflows, constraints, and success criteria.
  • Define scope, success metrics, and integration plans for pilots and rollouts.
  • Translate customer needs into clear deployment plans for engineering teams.
  • Coordinate deployments across Product, Engineering, and customer stakeholders.
  • Track progress, manage risks, and remove blockers throughout deployments.
  • Support production launches and ensure solutions are adopted and working as intended.
  • Monitor deployed agents and drive follow-up improvements based on real usage.
  • Identify additional use cases and expansion opportunities with customers.
  • Work onsite with customers to address real constraints, answer difficult questions, and ensure solutions deliver value.

Desired Qualifications

  • Knowledge of AI platforms, enterprise software, or digital transformation in regulated or critical sectors is highly beneficial.
  • A background in solutions engineering, technical consulting, or forward-deployed roles is preferred.
  • Prior hands-on engineering experience is preferred.
  • Experience supporting production software launches is preferred.
  • Experience working in high-growth or early-stage environments is preferred.

About the Company

Wonderful

Multilingual AI customer-support agents for enterprises

Wonderful is a Tel Aviv-based enterprise AI company that builds multilingual customer-support agents for chat, email, voice, and messaging, with a focus on non-English markets. Its platform deploys deeply localised AI agents that resolve inquiries and perform actions for large enterprises, enabling support in many languages. The product works by offering chat, email, voice, and messaging interfaces that are powered by localized AI models and integrated into enterprise workflows to automatically handle inquiries and carry out actions. The company differentiates itself by targeting non-English markets with highly localized AI agents, enabling enterprises to support customers in dozens of languages at scale, backed by strong funding growth and rapid international expansion. The goal is to become the leading platform for multilingual, enterprise-grade customer support and CX automation across global markets.

Company size
501-1,000
Company stage
Series C
Total funding
$849M
Headquarters
Amsterdam, Netherlands
Founded
2025

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