C

Convene

Leases premium flexible workspaces and venues

Helpdesk Support Analyst

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
London, UK
In PersonBased at the London office five days a week; candidates must reside in the UK and be able to work there without sponsorship.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Three or more years of experience in a technical support, help desk, or IT operations role.
  • Strong hands-on troubleshooting experience across macOS and Windows.
  • Working knowledge of Okta or a comparable identity provider, Microsoft 365, Google Workspace, and Active Directory.
  • Experience supporting SaaS business applications such as Salesforce, including user administration and access management.
  • Experience with a ticketing platform such as Jira Service Management and a documentation tool such as Confluence.
  • Clear, patient written and verbal communication with non-technical colleagues at every level, including senior stakeholders and clients.
  • Sound judgment about when to solve issues, when to ask for help, and when to escalate.
Responsibilities
  • Troubleshoot and resolve issues across macOS and Windows endpoints, Google Workspace, Salesforce, Okta, Active Directory, and other company business systems.
  • Provide first-line support for business applications, including access and permissions questions, basic configuration, data corrections, and triage of functional issues before escalation to system owners.
  • Triage, prioritize, and manage service desk tickets while keeping requesters informed at every stage.
  • Coordinate escalations to L2 and L3 support, engineering, vendors, and other business functions, tracking dependencies through resolution.
  • Meet individual and team KPIs for response time, resolution time, and customer satisfaction.
  • Execute technical onboarding for new starters and offboarding for leavers, including account provisioning, device build and assignment, and access reviews.
  • Handle sensitive identity changes accurately, such as legal name changes across ADP, Okta, and downstream systems.
  • Follow defined protocols for urgent deactivations and security incidents to protect company and client data.
  • Maintain device compliance, patching, and configuration through the MDM platform.
  • Support badge and physical access platforms alongside Security and Workplace teams.
  • Contribute to root cause analysis for recurring and high-impact incidents and capture details needed to automate repetitive work.
  • Write and maintain knowledge base articles and runbooks in Confluence so employees can self-serve and colleagues can continue the work.
  • Explore new tools and approaches and share findings when better options are identified.
Desired Qualifications
  • Experience with endpoint protection platforms such as Sophos Central or equivalent, and MDM/UEM tools such as Omnissa Workspace ONE, Intune, or Jamf.
  • Basic scripting or automation with PowerShell, Bash, or Python, or experience with no-code automation in Jira or Okta Workflows.
  • Experience in hospitality, events, professional services, or another environment where the client is present.
  • Relevant certifications such as CompTIA A+, ITIL Foundation, Okta Certified Professional, or Microsoft 365 Fundamentals.

About the company

Convene provides premium flexible offices, meeting rooms, and event venues for corporate clients. It partners with landlords to design, build, and manage Class A office spaces without owning the buildings, enabling a capital-efficient business. Revenue comes from leasing spaces, renting meeting rooms and venues, and offering services like catering and technology support. It differentiates itself through premium design—curated furniture, art, and seasonal menus—as well as the convenience of turnkey spaces and services. The goal is to expand a network of high-quality, flexible workspaces and event venues for enterprises, balancing strong service offerings with scalable landlord partnerships.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$265.5M

Headquarters

Town of Pelham, New York

Founded

2009

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Simplify's Take

What believers are saying

  • March 2026 CHG raised $220 million, signaling investor support after the NeueHouse acquisition.
  • June 2026 BLLA selected Convene 237 Park, validating demand from hospitality buyers.
  • November 2026 BCI World Hybrid booked Convene Sancroft, showing continuing London venue traction.

What critics are saying

  • NeueHouse filed Chapter 7 in September 2025; Convene inherited a distressed luxury brand.
  • 555 Broadway and Sancroft depend on event occupancy; empty calendars hit fixed staffing costs.
  • A 2026 demand slump leaves Convene with premium leases, heavy buildout costs, and weak utilization.

What makes Convene unique

  • January 2026 acquisition of NeueHouse added a design-led membership brand to Convene.
  • April 2026 opening of 555 Broadway combines hospitality, workspace, events, and brandable galleries.
  • Convene pairs landlord partnerships with premium AV, catering, and Class A office design.

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Benefits

  • Health Insurance
  • Employee Assistance Program
  • Fertility Treatment Support
  • Unlimited Paid Time Off
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Hybrid Work Options
  • 401(k) Company Match
  • Professional Development Budget
  • Community and Impact
  • Private Medical Insurance

Growth & Insights and Company News

6 month growth

0%

1 year growth

-1%

2 year growth

6%
Hotel Business
Mar 18th, 2026
BLLA conference heads to Convene venue.

BLLA conference heads to Convene venue. The Boutique & Luxury Lodging Association (BLLA) will hold its 2026 Boutique Hotel Investment Conference on June 3 at 237 Park in Midtown Manhattan, marking a new partnership with Convene Hospitality Group and the 14th year of the event. Founded in 2013, the conference has served as a gathering point for owners, investors, developers and operators in the boutique hotel sector. BLLA said the collaboration with Convene reflects a broader shift as hospitality principles extend into commercial real estate and other non-traditional environments. "We have watched this sector go from underestimated to undeniable," said Frances Kiradjian, founder/CEO, BLLA. "The investors, the developers and the capital that once looked past independent hotels are now chasing them. Convene represents the next frontier of that story - hospitality thinking applied beyond the hotel walls, and we could not be more excited to tell it together on June 3rd." The one-day conference will take place at Convene's 30,000-sq.-ft. venue, which includes seven meeting rooms, in-house culinary programming and technology infrastructure for main-stage sessions and breakout discussions. Programming will focus on both financial and cultural forces shaping boutique hospitality, including evolving financing structures, sustainable growth models and changing guest expectations. Sessions will also explore experience-driven trends such as listening bar culture and sauna culture. "The most interesting deals we have seen come out of this conference were never just hotel deals," said Ariela Kiradjian, partner/COO, BLLA. "They started as a conversation between two people who had never been in the same room before. That is what we are building toward - a conference where the boundaries between hospitality, capital, real estate, and experience start to disappear." BLLA said the selection of Convene as host venue aligns with the company's focus on integrating hospitality-driven design and service into office buildings, mixed-use developments and event spaces. "Hospitality is a fundamental driver of value in commercial real estate today," said Ryan Simonetti, CEO/co-founder, Convene Hospitality Group. "We're seeing the boutique mindset traditionally reserved for hotels successfully migrate into non-traditional venues like office towers, mixed-use developments and special event venues. At CHG, we're leaning into that shift, and there's a lot we can learn from one another. I look forward to discussing how we can collectively explore new industry territory with the visionaries at BLLA." An evening event will follow the conference at NeueHouse Madison Square, part of Convene Hospitality Group's portfolio, with additional programming extending the day's discussions.

Coworking Europe
Jan 6th, 2026
U.S. Coworking Operator Convene Acquires Bankrupt Coworking Club NeueHouse Brand

U.S. Coworking operator Convene acquires bankrupt coworking club NeueHouse brand. by Coworking Europe | Jan 6, 2026 | Business, General The US based coworking and event spaces operator Convene has acquired the private coworking and membership brand NeueHouse following bankruptcy proceedings. The transaction includes the brand's intellectual property and the ongoing operations of the NeueHouse Madison Square location in New York City. The acquisition was completed through a court-approved Asset Purchase Agreement after NeueHouse filed for Chapter 7 bankruptcy in September 2025. Financial terms of the deal were not disclosed. There are no current plans to reopen NeueHouse's former locations in Los Angeles. NeueHouse was founded in 2011. The company positioned itself as a private coworking and membership club catering primarily to professionals in creative industries such as film, fashion, design, publishing, and the arts. Membership was invitation-only, with annual fees reaching $ 3,000, depending on access level. The company opened its first workspace in New York City in 2013, located near Madison Square. The eight-story building included event spaces, an 80-seat screening room, a podcast studio, membership lounges, private office suites, and a members-only restaurant and bar. NeueHouse later expanded to Los Angeles, opening locations in Hollywood, the Bradbury Building in Downtown Los Angeles, and Venice Beach. The company raised US$25 million in venture funding in 2015 and an additional US$30 million in 2018, accompanied by a leadership change. Despite hosting cultural events, film premieres, and private gatherings, NeueHouse struggled financially. By March 2025, NeueHouse's total debt had ballooned to $83.7 million, according to internal financial documents. At this point, the company was teetering with heavy "legacy" debts and unpaid rents. Former executives cited high lease costs, unsuccessful restaurant operations, and expansion-related spending as contributing factors. In early September 2025, the company announced it would cease operations due to what it described as "legacy liabilities." Convene Hospitality Group is a global hospitality and workspace operator that designs and manages premium meeting venues, event spaces, and flexible offices. Its portfolio includes large-scale event venues, conference facilities, private office suites, and communal workspaces, with locations serving corporate, institutional, and professional clients. CHG has been operating the NeueHouse Madison Square location for several months prior to the acquisition. According to CHG CEO Ryan Simonetti, the company intends to continue operating the New York site and maintain the brand's community-oriented positioning. The acquisition allows CHG to integrate NeueHouse into its broader hospitality and flexible workspace platform. "We've long been fans of the NeueHouse brand and wanted to preserve and nurture the incredible community it has cultivated," says Ryan Simonetti.

The Business Continuity Institute
Nov 12th, 2025
BCI World Hybrid 2026

* new venue. Same world-class event. Convene Sancroft, St. Paul's will be the new physical venue for BCI World Hybrid 2026. Learn more * BCI World Hybrid 2026 the countdown to BCI World Hybrid 2026 has begun! Save the date: 10-11 November 2026 Register your interest today register your interest * new venue. Same world-class event. Convene Sancroft, St. Paul's will be the new physical venue for BCI World Hybrid 2026. Learn more * BCI World Hybrid 2026 the countdown to BCI World Hybrid 2026 has begun! Save the date: 10-11 November 2026 Register your interest today register your interest. Grab the super early bird discount for BCI World Hybrid 2026. Join us for BCI World Hybrid 2026 at the Convene Sancroft, St. Paul's, London, on 10-11 November 2026! Register your interest now to secure a super early bird discount for both in-person and virtual attendance. This is a limited-time opportunity so get your name in early! Simply fill in the form below and we'll reach out before registration opens so you can book at our best rate.

Insider Media
Mar 31st, 2025
London production company named as Official AV Provider for etc.venues by Convene

London Filmed has been working with Convene to provide support for their events since 2022, with the official partnership signalling the next step in their professional relationship.

Palma Cedar Cleaning
Jan 8th, 2025
Global Leaders to Convene at 2025 ECOSOC Partnership Forum to Tackle Ocean Conservation and Climate Action Challenges

Global Leaders to Convene at 2025 ECOSOC Partnership Forum to Tackle Ocean Conservation and Climate Action Challenges highlights a timely and necessary step toward ensuring a sustainable future.