Service Consultant

Role Description

The Service Consultant plays a vital role in Airswift's Service Team, responsible for supporting the contractor base throughout their entire lifecycle with the company, from onboarding to offboarding. This role focuses on providing exceptional service to contractors, fostering their commitment to the Airswift family, and contributing to our growth.

Principle Accountabilities:

• Work closely with the Account Managers and Service Manager to understand and deliver to the needs of the client, contractors, and assignees promptly.  

• Meet with the Service Manager to recommend possible client delivery improvements to deliver a high standard of customer service. 

• Supporting Contractors and Assignees throughout their assignment from on-boarding to off-boarding. This includes all pre-access requirements, immigration, travel and logistics, tools and equipment, Personal Protective Equipment, training and safety requirements, document recording, tracking of recharges, and ongoing support to queries.

• Act as the primary point of contact for all non-clients and will have the ability to drive retention and increase opportunities for referrals.

• Ensure turnaround times can be met and services sourced at the lowest cost option. 

• Adhere to the local regulatory requirements and deliver to customer policy.

• Ensure safety compliance standards are met per regional and client requirements. 

• Assist with incident management, HR issue escalation and quality control processes. 

• Drive a culture based on the strength of relationships and excellence of service delivery. 

• Potential travel as needed. 

Skills, Knowledge, and Experience:

• Administrative, HR or Customer Service experience.

• Excellent customer service, communication, and relationship-building skills.

• Excellent Microsoft skills, in particular Word & Excel, ATS or CRM experience.

• Very organised, adept in time management and can demonstrate structure in thinking.

• Ability to understand and deliver to business processes and needs.  

• Excellent attention to detail.

• Flexible attitude and ability to multi-task to service deliverables. 

• Ability to document and deliver complex business processes.

• Able to work independently whilst managing priorities.

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growthrequires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.