PDS Health

Integrated healthcare support company

Receptionist

Clinical Support & Patient AdministrationPosted on Nov 5

Full-timeSan Antonio, TX, USA$14.75 - $20.25 /hrIn-person

About the Job

Requirements

A high school diploma or general education degree (GED) is required.
Knowledge of office practices, technology applications, and patient insurance is required.
The candidate must be self-motivated and reliable, and able to work independently as well as part of a team.
The candidate must be able to manage tasks and time effectively without compromising work quality.
The candidate must maintain confidentiality of patient records.
The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
The candidate must demonstrate results orientation, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
The candidate must demonstrate patient advocacy through flexibility, adaptability, empathy, and ethical conduct.
The candidate must be process-focused, data-driven, detailed, organized, structured, familiar with operational processes, and computer proficient.
The candidate must demonstrate financial acumen, including understanding profit drivers, using metrics, helping team members and clinicians build financial understanding, and understanding local market drivers and competition.
The candidate must be an active listener and observer and be able to create a win-win need for change.
The candidate must have strong interpersonal, oral, and written communication skills.
The candidate must maintain a professional appearance and demeanor and address others professionally and respectfully.
The candidate must comply with company policies and applicable state, federal, and other regulatory requirements.

Responsibilities

Help patients access the office, connect with them by phone or in person, and greet patients and guests in a professional, friendly, and hospitable manner.
Support the patient experience by encouraging patients to come into the office and ensuring they are comfortable during visits.
Schedule appointments to support a smooth, productive day for each healthcare provider.
Interact and communicate with patients and guests in the reception area while they wait.
Answer telephone calls promptly and handle them efficiently and thoroughly.
Complete all tasks on the front-office checklist daily.
Post payments to patient accounts in accordance with company policies.
Serve as the subject matter expert for the practice management system, including patient registration, electronic check-in, and keeping account information accurate and up to date for each visit.
Check patients in efficiently, obtain required consents, promptly notify the back office of each patient's arrival, and share pertinent patient information with the back-office team.
Confirm patient appointments in accordance with office policy or at least two days in advance.
Return and resolve patient messages received from the Contact Center in a timely manner.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics.
Make decisions consistent with the PDS Brand framework and represent the PDS Brand.
Become knowledgeable about and support clinicians in educating patients about the Mouth-Body Connection.
Perform other duties and responsibilities as assigned.

Desired Qualifications

Prior coursework or on-the-job training in dentistry, insurance, or business.

Description

Now is the time to join Dentists on Bulverde. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Overview

The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Schedule appointments that result in each healthcare provider having a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with Company policies
Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
Thorough understanding of business imperatives and how the role directly impacts metrics
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

Knowledge of office practices, technology applications and patient insurances
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; creates a win/win need for change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to manage tasks and time effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially with patient records
Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

Medical, dental, and vision insurance
Paid time off
Tuition Reimbursement
401K
Paid time to volunteer in your local community

‎

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information

$14.75-$20.25 / Hourly

About the Company

PDS Health

Integrated healthcare support company

PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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