Guest Services Representative

*$500 SIGN-ON BONUS!*

New resident services team members who are in good standing with performance and attendance will be awarded a $500 sign-on bonus ($250 to be paid out in the first paycheck of employment and the remaining $250 to be processed upon the 90th day of employment). Must sign an offer letter by 11/30/26 to be eligible.

What is a Guest Services Representative at AVE?

Guest Services Representatives are the face of AVE and are responsible for setting a great first impression to residents, clients, prospects, and all other visitors to our hospitality-oriented, residential community. AVE's top priority is to provide a superior level of service to ensure our residents' needs are met and expectations are exceeded. Our Guest Services team members approach delivering AVE's high standards of service with a warm, professional, positive, and enthusiastic attitude each and every day.

You will thrive in this role if...

• You are proactive. Guest Services Representatives anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
• You have a hospitality-focused mindset. AVE has a unique twist on residential communities and specializes in short-term furnished apartments with a focus on hospitality. You will be responsible for providing high-touch customer service to our residents and guests every day. You will recognize VIPs, returning guests, corporate clients, and special occasions to create an elevated resident experience at AVE. 
• You are a relationship builder. You will cultivate meaningful relationships with residents through consistent, personalized interactions to make them feel at home throughout their time at AVE. 
• You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
• You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
• You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
• You are a team player. You develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals.
• You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.
• You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.
• You are flexible and adaptable. You will provide leasing assistance when needed at the community, including answering prospect questions via phone calls, touring prospects around the community, and managing prospect information in our CRM. 

Requirements

• Must have face-to-face customer service experience in the hospitality industry. 
• Travel, relocation, corporate housing, or multifamily industry experience strongly preferred. 
• Prior experience in a leasing or sales role is a plus. 
• Strong interpersonal and relationship building skills.
• Professional verbal and written communication skills.
• Detail orientation and excellent organizational skills. 
• Ability to problem solve as well as proactively alleviate potential resident concerns. 
• Willingness to master and use industry systems and programs (Yardi and/or Orion experience is a plus!).
• Ability to work independently as well as in a team environment.

Must be available to work the required full-time schedule of Monday through Friday 2:30pm to 11:00pm. 

Compensation

• $26-29/hour

Individual compensation decisions will vary as the hourly base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.

#LI-onsite