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Jones Lang LaSalle

Advises on and manages commercial real estate

Community Ambassador

Customer ExperienceConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

  • A bachelor's degree or degree in Hotel Management, business, or another related field.
  • One to three years of experience in the hospitality industry, including hotels, aviation, or coworking spaces.
  • Ability to adapt to a fast-paced working environment and meet changing client needs and requirements.
  • Proficiency in the Microsoft Office suite.
  • Excellent verbal and written communication skills.

Responsibilities

  • Create a customer-centric experience for occupants of a large, upscale modern office, serving as the single point of contact for daily workspace needs on office floors and advising employees.
  • Establish direct relationships with employees working from the office.
  • Resolve issues and workspace changes within the premises as the single point of contact for office employees.
  • Respond to and close service tickets and feedback within defined service-level agreements.
  • Share observations about misalignment with guidelines for using office amenities, including information from housekeeping and engineering teams.
  • Connect periodically with business points of contact to understand their perspectives on service.
  • Plan and execute employee engagement events in line with client expectations.
  • Consolidate feedback for the management team to support ongoing improvement implementation.
  • Report concerns or patterns in employee feedback periodically to the assistant workspace experience manager.
  • Encourage an environment that supports teamwork, cooperation, performance excellence, and personal success.
  • Drive client-specific initiatives, such as technology rollouts, benchmarking, and best practices.
  • Ensure operations align with financial processes and that controls are followed to support sound financial management.

About the Company

Jones Lang LaSalle

Advises on and manages commercial real estate

Jones Lang LaSalle, known as JLL, advises property owners, occupiers and investors on commercial real estate worldwide. Its teams broker leases and property sales, arrange financing, value assets, manage buildings and workplaces, and oversee construction projects for businesses, institutions and governments. LaSalle Investment Management invests client capital in private property and real estate securities, while JLL Technologies develops workplace software and data tools. The company earns commissions, service fees, investment management fees and software revenue, with some client operating costs reimbursed through contracts. JLL took its current form through a 1999 merger and is headquartered in Chicago, Illinois.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1999

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