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Carilion Clinic

Non-profit health system delivering comprehensive care

Patient Care Technician - 8 Mountain PCU

Nursing & Frontline Patient CarePosted on Nov 13
Full-timeRoanoke, VA, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • A Certified Nursing Assistant credential is required if working in a critical access facility.
  • Effective interpersonal, communication, and teamwork skills are required.
  • Successful completion of orientation and competency validation is required.
  • The successful candidate must attend mandatory daytime orientation classes Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks.

Responsibilities

  • Provide basic nursing care and perform technical skills for specified age groups according to established standards; assist patients with activities of daily living.
  • Document and report patient observations to licensed staff.
  • Transport patients, supplies, specimens, and equipment within the facility.
  • Contribute to performance improvement activities and participate in obtaining desired service line and departmental outcomes.
  • Assist with chart audits and participate in unit quality activities.
  • Participate in unit activities and organizational councils or committees; may lead unit huddles and participate in unit-based interdepartmental patient rounds.
  • Support department or unit staff scheduling, including covering lunch assignments.
  • Review medical records for outstanding orders and notify nurses of stat orders and medication changes.
  • Order department or unit supplies and equipment, and stock and organize supplies.
  • Assist with wayfinding, answer phones, and make meaningful connections with patients and visitors.
  • Process equipment between patients by cleaning unit-based equipment and gathering supplies needed to operate it.
  • Operate and maintain general office equipment.
  • Lead streamlined, timely, and comprehensive admission, transfer, and discharge processes with patient experience as the focus.
  • Coordinate patient flow into and out of the area using department- or unit-specific software and the intranet; monitor unit outcomes and metrics and promote process-improvement initiatives.
  • Welcome and assist patients and visitors, assist with registration, and model service-excellence behaviors as the face of the unit.
  • Answer and screen incoming calls from telephone and patient call systems; route calls and accurately take messages from patients, visitors, physicians, and other health professionals.
  • Monitor cleanliness of waiting and break rooms, and conduct safety and environmental rounds with multidisciplinary team members.
  • Participate in the sitter process when competency requirements are met.
  • Assist with regulatory compliance, including refrigerator, glucose meter, equipment-room storage, and assigned code-cart checks.
  • Perform phlebotomy when competency requirements are met.
  • Perform nonsterile wound-care dressings when competency requirements are met.
  • Replace and remove saline locks when competency requirements are met.
  • Change colostomy bags when competency requirements are met.

About the Company

Carilion Clinic

Non-profit health system delivering comprehensive care

Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.

Company size
5,001-10,000
Company stage
Grant
Total funding
$310K
Headquarters
Roanoke, VA
Founded
1976

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