Telesales Team Leader

Company: 3801 UOB Vietnam

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

About the Department

Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Overview of the Role
Lead and motivate a team of Telesales Loan Agent to achieve sales targets and deliver exceptional customer service for United Overseas Bank Ltd.

Job Responsibilities
* Manage, coach, and develop a team of Telesales Representatives to meet and exceed individual and team sales goals.
* Monitor team performance, provide regular feedback, and implement strategies for continuous improvement.
* Conduct regular team meetings and training sessions to enhance product knowledge, sales techniques, and customer service skills.
* Handle escalated customer inquiries and complaints, ensuring satisfactory resolution and maintaining high customer satisfaction.
* Analyze sales data and market trends to identify opportunities for growth and optimize sales strategies.
* Ensure adherence to all company policies, procedures, and regulatory requirements.
* Collaborate with other departments to ensure seamless customer experience and operational efficiency.
* Prepare and present regular performance reports to management.
* Act as a role model for the team, demonstrating strong work ethic and commitment to sales excellence.

Job Requirements
* Minimum of 3-5 years of experience in telesales, with at least 1-2 years in a team leader or supervisory role, preferably within the banking or financial services industry.
* Proven track record of achieving and exceeding sales targets.
* Excellent leadership, coaching, and motivational skills.
* Strong communication, interpersonal, and negotiation skills.
* Ability to analyze data, identify trends, and make data-driven decisions.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
* Familiarity with CRM software and telesales technologies.
* Strong understanding of banking products and services is highly desirable.
* Ability to work under pressure and in a fast-paced environment.
* Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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