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Gatik AI

Autonomous trucking for middle-mile freight

Senior Manager, Market Operations

Warehouse & FulfillmentUpdated on Nov 13
Full-timeToronto, ON, CanadaNo salary listed

About the Job

Requirements

  • Six to ten or more years of operational leadership experience in freight logistics, depot operations, commercial fleet management, autonomous transportation, or high-velocity logistics hubs.
  • A proven track record directly managing multidisciplinary teams across fleet, safety, customer service, field technicians, and shift supervisors.
  • Deep expertise in middle-mile and last-mile freight flows, yard management systems, dock staging, and fleet fueling infrastructure.
  • A solid mechanical understanding of commercial vehicle systems, including brakes, powertrains, electrical systems, and preventive maintenance, with comfort operating in an research and development or technology environment.
  • Hands-on experience negotiating vendor service-level agreements, managing regional maintenance providers, and holding suppliers accountable.
  • Willingness to resolve real-time field disruptions on-site at local depots.
  • Business acumen to link daily depot execution to commercial growth, vendor costs, and market profitability.
  • Ability to use key performance indicators and diagnostic metrics to identify root causes and implement lasting fixes.
  • Ability to represent Gatik to enterprise clients, municipal officials, and local workforces.

Responsibilities

  • Build, operate, and scale Gatik’s market presence in an assigned region, with end-to-end accountability for local fleet performance, depot and yard logistics, fueling infrastructure and practices, safety compliance, customer service-level agreement delivery, driver management, and third-party vendor operations.
  • Lead the multidisciplinary site leadership team and manage live commercial autonomous freight routes in a technology-focused research and development environment.
  • Refine, test, and execute the local operating playbook to ensure fleet reliability and uptime, efficiency, safety, compliance, and scalable market growth.
  • Oversee daily facility operations, layout optimization, yard traffic, and infrastructure safety.
  • Direct inbound and outbound staging, route alignment, and schedules to meet customer service-level agreements.
  • Manage fueling routines, schedules, and protocols; optimize vehicle turnaround time, minimize yard dwell time, and maximize active route hours.
  • Partner with the local Fleet Manager to oversee medium- and heavy-duty vehicle maintenance, major repairs, lifecycle management, and vendor relationships.
  • Collaborate with autonomous vehicle Engineering, Hardware, and Product teams on field testing, sensor calibrations, software and hardware upgrades, and diagnostic troubleshooting.
  • Serve as the primary bridge between local technicians and central engineering to expedite return-to-service cycles.
  • Lead recruitment, onboarding, scheduling, and performance management of safety drivers, field operators, and yard technicians.
  • Drive shift execution through clear handover protocols, labor and overtime management, and accountability across all shifts.
  • Ensure ongoing driver recertification on new autonomous vehicle software releases, emergency protocols, and local route hazards.
  • Enforce Gatik’s Safety Management System and personal protective equipment policies.
  • Ensure compliance with Department of Transportation, Federal Motor Carrier Safety Administration, International Fuel Tax Agreement, vehicle registration, Driver Vehicle Inspection Reports, Hours of Service, and local fuel storage and permitting regulations.
  • Direct immediate incident response, vehicle recovery operations, root-cause investigations, and regulatory reporting in coordination with Safety and Compliance leadership.
  • Execute Gatik’s Market Launch Playbook to establish new depots, customer hubs, and expansion routes using Leader Standard Work.
  • Evaluate route feasibility and build relationships with local municipal authorities, landlords, and regional partners.
  • Identify operational bottlenecks to improve efficiency and scale route volume without proportional headcount or cost growth.

About the Company

Gatik AI

Autonomous trucking for middle-mile freight

Gatik AI provides autonomous trucking services for middle-mile B2B freight. Its Level 4 driverless trucks move goods on fixed, short-haul routes between distribution centers and retail or foodservice locations, offered as Autonomous Transportation-as-a-Service that integrates into customers' supply chains. Operations span Texas, Arizona, Arkansas, and Canada with clients such as PepsiCo and Loblaw. The company reports over $600 million in contracted revenue and about 85,000 fully driverless orders completed, aiming to grow to more than 100 driverless trucks by end of 2026. Gatik’s approach focuses on repeatable routes and a service-based model to scale its fleet, technology, and infrastructure through commercial partnerships.

Company size
201-500
Company stage
Series D
Total funding
$351.7M
Headquarters
Santa Clara, CA
Founded
2017

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