Legal Operations Specialist

Overview

As our Legal Operations Specialist, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day.

The impact you’ll have at Concora Credit:

You’ll serve as the operational owner of subpoena intake, tracking, and coordination of fulfillment, ensuring legal requests are handled accurately, promptly, and in compliance with regulatory requirements. The position minimizes legal and operational risk, maintains audit-ready documentation, and drives adherence to service level expectations while protecting sensitive customer information.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Responsibilities

As our Legal Operations Specialist, you will:

• Manage the end-to-end subpoena fulfillment process, including intake, tracking, coordination, quality review, production, and case closure. 
• Review subpoena requests to identify required records, accounts, date ranges, and response deadlines. 
• Maintain accurate case documentation, tracking systems, and audit-ready records throughout the request lifecycle. 
• Monitor service level agreements, response deadlines, and workload priorities to ensure timely completion of requests. 
• Interpret legal requests and identify the systems, departments, and resources needed to obtain required records. 
• Coordinate with internal business partners and direct document retrieval efforts to support timely and accurate fulfillment. 
• Review collected documents for completeness, accuracy, and compliance with request requirements. 
• Identify discrepancies, missing information, or potential concerns and escalate matters to leadership, Legal, or Compliance as appropriate. 
• Organize and prepare final document packages, ensuring all required reviews and approvals are completed prior to release. 
• Provide status updates, maintain case ownership from intake through closure, and ensure adherence to established procedures and regulatory requirements. 

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• 1–3 years of experience in subpoena processing, banking operations, compliance operations, legal support, or a related field preferred. 
• High school diploma or equivalent required; associate degree in legal studies, paralegal studies, criminal justice, business, compliance, or a related field preferred. Equivalent relevant experience will also be considered. 
• Experience reviewing documents for accuracy, completeness, and quality, preferably within a regulated environment. 
• Ability to read and interpret subpoenas, court orders, and legal information requests. 
• Strong analytical, organizational, communication, and attention-to-detail skills. 
• Ability to manage multiple priorities, coordinate across departments, and meet time-sensitive deadlines. 
• Sound judgment and the ability to identify issues requiring escalation. 
• Proficiency with Microsoft Office and the ability to learn case-management, document-management, and secure-file-transfer systems. 
• Ability to work independently while following established procedures, approval requirements, and compliance standards. 
• Position is in Akron, OH.

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company-paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment-based visa sponsorship is not available for this role.

Concora Credit is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].