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Northern California Behavioral Health System

Inpatient and outpatient behavioral health care

Case Manager

Case Management & AdvocacyPosted on Nov 11
Full-timeSanta Rosa, CA, USA$29.50 - $37.24 /hrIn-person

About the Job

Requirements

  • A Bachelor's degree in Psychology, Social Work, or a closely related field of study is required.
  • One year of behavioral health experience and experience with severely mentally ill patients and discharge planning are preferred.
  • Current Cardiopulmonary Resuscitation (CPR) certification is required, or must be obtained within the initial orientation period.
  • Completion of the verbal de-escalation and physical intervention program as approved by the Chief Nursing Officer is required.
  • Familiarity with continuum of care and clinical terminology is required.
  • English proficiency is required.
  • Maintain patient confidentiality at all times.
  • Demonstrate sensitivity and willingness to interact with people from varied social, cultural, economic, and educational backgrounds.
  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, is required.
  • Organizational ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines is required.
  • Strong written and verbal communication skills are required.
  • Ability to work independently and as part of a team is required.
  • Good judgment, problem-solving, and decision-making skills are required.
  • Demonstrated commitment to collaboration and the ability to lead, influence, and motivate others are required.
  • Ability to work in a fast-paced, expanding organization is required.
  • Ability to use standard office equipment and access, input, and retrieve information using a computer is required.
  • Manual and finger dexterity and wrist-finger speed sufficient for extended computer keyboard use are required.
  • Ability to communicate effectively in person or by telephone with a diverse population is required.
  • Ability to give and follow verbal and written instructions accurately and with attention to detail is required.
  • Ability to perform complex mental functions and basic arithmetic, interpret complex laws, regulations, and policies, and collect, interpret, or analyze complex data and information is required.
  • Ability to see details of objects at close range is required.
  • Ability to coordinate multiple tasks simultaneously is required.
  • Ability to reach forward, upward, downward, and to the side is required.
  • Ability to sit or stand for at least one hour at a time and repeatedly come and go from the work area throughout the day is required.
  • Ability to lift up to 50 pounds is required.

Responsibilities

  • Provide case management and discharge planning services to patients and their families.
  • Serve as a member of the interdisciplinary team supporting the organization's treatment program and philosophy, and help ensure quality treatment for patients and families.
  • Maintain knowledge of occupational health hazards, including bloodborne pathogen exposure risks, participate in further training, and understand associated risks.
  • Link patients to mental health and recovery services and facilitate communication with the county.
  • Ensure follow-up appointments with psychiatrists are arranged and scheduled.
  • Complete discharge aftercare plans and provide daily placement and collateral documentation.
  • Respond to daily calls regarding discharge planning and document discussions in the electronic medical record in a timely manner.
  • Check voicemails daily and return calls within 24 hours.
  • For adolescent patients, provide regular updates to legal guardians every one to two days and document discussions promptly.
  • Maintain effective professional relationships and communications with internal and external customers.
  • Coordinate discharge packets and review them with patients and their families.
  • Complete required documentation and individualized progress notes on time.
  • Support the coordination of Zoom meetings and visitations.
  • Support the department with administrative duties.
  • Uphold the organization's ethics and customer service standards.
  • Perform related duties as requested.

Desired Qualifications

  • One year of behavioral health experience and experience with severely mentally ill patients and discharge planning are preferred.

About the Company

Northern California Behavioral Health System

Inpatient and outpatient behavioral health care

Operates inpatient and outpatient behavioral health services at two Northern California campuses, Sacramento Behavioral Healthcare Hospital and Santa Rosa Behavioral Healthcare Hospital, with 117 and 144 acute psychiatric beds respectively. Care is provided through a multidisciplinary team that creates individualized treatment plans for adolescents and adults with conditions like depression, anxiety, bipolar disorder, psychosis, and co-occurring substance use disorders, including 24-hour monitoring and stabilization. As part of Signature Healthcare Services, it connects to a nationwide network of 19 psychiatric hospitals to coordinate broader regional care. The goal is to help patients recover by delivering continuous, patient-centered care within a regional mental health system.

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