Manager – Client Project

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Oversees end-to-end client implementation projects, ensuring delivery within agreed scope, budget, timelines, and quality standards. Leads and develops project managers and implementation teams, providing guidance, mentorship, and performance support. Manages project planning, resource allocation, budgeting, scheduling, risk mitigation, stakeholder engagement, and vendor coordination. Monitors project performance, financials, milestones, and client acceptance, implementing improvements to enhance delivery quality and efficiency. Facilitates cross-functional collaboration, resolves conflicts, manages scope changes, and escalates issues to relevant stakeholders. Requires advanced project management expertise in global IT services, complex cross-technology solutions, agile methodologies, project management tools, executive engagement, and people leadership, supported by a relevant degree and professional certifications.

What we are looking for

Key Roles and Responsibilities: Oversees the execution and completion of client implementation projects Oversees people who lead standard projects supporting the company-client relationship, ensuring customer satisfaction Provides budget analysis, labour planning, and coordination of activities between client and company employees Monitors project completion from initiation through delivery to meet revenue and cost projections Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients Determines and defines client implementation project scope and objectives Prepares budget based on scope of work and resource requirements Creates the project management plan based on requirements and obtain sign off Tracks standard projects cost to monitor compliance to budget Develops and manages a detailed client implementation project schedule and work plan Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables Utilises industry best practices, techniques, and standards throughout entire project execution Monitors progress and make adjustments as needed Measures project performance to identify areas for improvement Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery Leads and manages a team of project managers and implementation resources. Provides guidance, mentorship, and supports to project teams, ensuring their effectiveness, productivity, and professional growth Knowledge, Skills and Attributes: Excellent communication and stakeholder engagement skills Strong organizing, planning and administration skills Strong attention to detail and accuracy Excellent analytical skills, with strong interpersonal skills Proactive approach with the ability to work independently and as part of a team Ability to work under pressure and meet deadlines Adaptable and flexible with sound collaboration skills Ability to manage conflict using a solution-focused approach Ability to solve problems creatively Ability to complete projects according to outlined scope, budget and timeline Ability to coordinate the activities of a variety of stakeholders to drive completion of projects Software knowledge, e.g. Power BI, Project Web App Resolves issues that are varied but related applying extensive technical experience to identify most appropriate option or improve on approaches Exercises judgment and interpretation to help define procedures and policies to determine appropriate action Academic Qualifications and Certifications: Bachelor’s or equivalent degree in the relevant field of study Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc. Required Experience: Advanced professional experience in project management gained within a global IT services organization Advanced project management experience including high complexity, cross services / technology domain solutions Advanced experience using with project management software tools, methodologies, and best practices Advanced demonstrated experience managing the entire project lifecycle Advanced demonstrated experience coordinating operational tasks of a team Advanced demonstrated experience delivering client implementation projects Advanced experience delivering projects using an agile methodology Advanced experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities Advanced experience interacting with executive stakeholders and providing feedback in steering committee meetings Advanced people management / leadership experience gained within a global IT services organisation

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.