Technical Service Lead / Utility Manager

You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As a Technical Service Lead, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human. 

About the job:  

Job Purpose

• Lead Technical Services to ensure safe, compliant and reliable utilities, site infrastructure and metrology supporting manufacturing operations. 
• Drive maintenance reliability, troubleshooting, continuous improvement, technical documentation and spare-parts governance in compliance with GMP/HSE requirements. 

Main responsibilities:  

Utility operation management 

• Lead operation and maintenance of site utilities and infrastructure, including electrical, HVAC/chilled water, compressed air, steam/boiler, water systems, nitrogen, WWTP, fire protection and buildings as applicable. 
• Ensure preventive/predictive maintenance execution, utility availability and safe operation; monitor breakdown, downtime, repeat failures, PM compliance and backlog. 
• Lead troubleshooting, RCA and CAPA for critical/repetitive failures; optimize maintenance strategy based on equipment criticality and failure history. 
• Coordinate contingency, shutdown and recovery activities for critical utilities; identify reliability, capacity and obsolescence risks and propose improvements. 
• Supervise external resources and ensure technical quality, GMP/HSE compliance, permit-to-work and LOTO requirements. 
• Lead the Energy Management Committee and drive utility consumption and energy-efficiency improvement. 

Metrology operation management 

• Lead site calibration/metrology activities, ensuring on-time execution, traceability, valid calibration status and compliance with procedures and regulatory/GMP requirements. 
• Manage third-party calibration providers and coordinate investigation/impact assessment for overdue, failed or out-of-tolerance calibration. 
• Coordinate routine HVAC and relevant utility qualification/requalification activities and associated documentation. 

Technical documentation & Spare part management 

• Ensure Technical Services GMP compliance, including SOPs, technical records, Change Control, deviation, CAPA and audit/inspection readiness. 
• Maintain accurate engineering documentation, drawings, equipment records and maintenance procedures following technical changes. 
• Govern critical spare parts, stock levels and technical specifications to reduce stockout, obsolete inventory and supply risk. 
• Act as utility/metrology SME during audits and ensure contractor GMP training and qualification. 

Stakeholders management 

• Act as main Technical Services interface with Production, Quality, HSE, Engineering, TTI/IT, Procurement and other site functions. 
• Coordinate authorities, statutory bodies, OEMs, contractors and Opella partners as required; communicate technical risk, recovery actions and escalation needs. 

Ethics, Safety and Compliance 

• Comply with company Code of Conduct, GMP, HSE, security, anti-bribery, confidentiality and applicable legal requirements. 
• Stop or escalate work when safety, GMP, equipment integrity, product quality or business continuity controls are inadequate.

LEADERSHIP RESPONSIBILITIES

• Set priorities and technical standards for utilities, infrastructure, metrology, documentation and spare parts. 

• Lead internal resources and service providers with clear accountability for safety, compliance, reliability and delivery. 

• Build technical capability through coaching, structured training, competency assessment and knowledge sharing. 

• Lead cross-functional problem solving and risk-based decisions with Production, Quality, HSE and Engineering. 

• Promote proactive maintenance, continuous improvement, energy efficiency and early risk escalation. 

About you:  

Experience:

• Minimum 5 years in technical services, utilities, maintenance or metrology in manufacturing; pharmaceutical or regulated-industry experience preferred. 

• Hands-on experience in utility troubleshooting, contractor management and GMP quality systems is preferred. 

Education:

• Bachelor degree in Mechanical, Electrical, Automation/Control, Mechatronics or related engineering discipline.

Core Competencies 

• Strong utility/facility, maintenance and reliability knowledge. 
• Working knowledge of calibration/metrology, GMP, data integrity and HSE. 
• Strong RCA, risk assessment, planning, stakeholder and contractor-management skills. 
• Good English and ability to read P&IDs, electrical drawings and technical documents; CMMS knowledge is an advantage. 

Languages:

• English and Vietnamese

This is more than the next step in your career, it’s a chance to lead change and help reinvent self-care for the world. If you’re ready to challenge, inspire and deliver impact that matters, we’re ready for you. We are challengers. We are Opella. 

About Us: 

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.   

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting. 

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.  

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.