Senior Apex Application Analyst - Willow Ambulatory

Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union

The Sr. APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations support by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required.  Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. As a Sr. APeX Application Analyst the candidate is expected to lead project/initiatives within the team/department.

The Sr. APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They functions as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24). Successful candidates are skilled communicators who made decisions independently and in collaboration with others up and down the project structure.  They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position.  Successful candidates enjoy helping other user to learn and adopt to use of the application.

Department Overview

At UCSF Health, the Health Information Technology (Health IT) department is the digital backbone of our healthcare system. Our teams — spanning applications, technology, and support — design, build, and sustain the advanced digital ecosystem that empowers patient care, research, and education across UCSF Health.

Driven by UCSF’s mission of caring, healing, teaching, and discovering, we ensure that technology enhances every interaction between patients, providers, and staff. Our talented professionals play a vital role in supporting the delivery of complex, specialized care that is unique to UCSF Health.

We are a mission-oriented, community-focused department, proud to serve a diverse patient population. Team members are empowered to drive change, innovate, and contribute to a culture that values collaboration, inclusion, and excellence. Working within a cutting-edge enterprise technology environment, Health IT partners across the organization to deliver exceptional care through innovative, reliable, and connected technology solutions.

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.

• PharmD degree

• Minimum 5 years of relevant work experience or equivalent combination of education and experience

• Epic Willow Ambulatory Application Certification

• Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in retail/specialty pharmacy. Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.

• Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.

• Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.

• Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.

• Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.

• Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.

REQUIRED CERTIFICATION

• Epic Willow Ambulatory Application Certification

PREFERRED QUALIFICATIONS

• Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.

• Academic Medical Center experience with 5+ years of Epic experience

• Epic Willow Specialty Pharmacy Application Certification

• Epic Willow Inpatient Application Certification

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job.  The functions should add up to 100%.

Budgeted Job Salary Range: 130,000 to 195,000