Family Service Representative

Description

Are you someone who finds fulfillment in helping others? Do you possess a strong desire to serve your community? Are you seeking a career that offers both financial rewards and personal satisfaction? If so, we want to hear from you!

For over 125 years, the Fairmount Memorial Family has been privileged to honor the lives of individuals within our local community. As a locally owned and operated company, we take great pride in serving the communities where we live and work. 

With seven premier cemeteries, Heritage Funeral Home, and three Pacific Northwest Cremation locations, Fairmount Memorial Association is deeply committed to providing superior value and compassionate service that sets us apart within our profession and the communities we serve.

We are currently seeking motivated individuals to join our team as Family Service Representatives and 1099 Sales Contractors. This is more than just a job—it's an opportunity to build a meaningful career in sales that positively impacts the lives of the people we serve.

If you're passionate about making a difference and thrive in a sales environment where integrity and compassion are valued, we invite you to explore the opportunities available at Fairmount Memorial Association. Join our team and become part of a legacy of service and excellence. Apply now and start your journey towards a rewarding career with us.

Requirements

Title: Family Service Representative 

Compensation: The greater of Minimum Wage or Commission  

SUMMARY: 

Are you passionate about providing compassionate support to families during their time of loss? Fairmount Memorial Association is seeking a dedicated Family Service Representative to join our team. In this role, you will assist bereaved families in making final arrangements for their loved ones, while also educating and informing them about the benefits of preplanning and pre-funding funeral and cemetery services.

REQUIREMENTS: 

Meet and/or exceed monthly sales quota as directed by the Sales Manager. 

Meet with families at the time of a death to help them make final arrangements. 

Competently presents the choices of products and services we offer with compassion, sensitivity and  

              discretion. 

Makes condolence calls after the funeral and burial. Complete the vital statistical information and collect relevant contact information from family members. 

Follow up on referrals from clients. Contact and meet with potential clients who may require information and decision support regarding products and services. 

Work collaboratively to support other Family Service employees in the spirit of teamwork, service and honesty. 

Perform other duties as assigned.  (Changes to responsibilities are at the discretion of the Sales   

  Manager). 

Use Customer Relationship Management (CRM) software to track all leads.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Obtain self-generated leads and schedule presentations to meet assigned individual sales goals.  

Provide At-Need clients with immediate service, providing an atmosphere that enables client to make informed decisions.  

50% Lead Generation: Consistently network and build relationships to sell pre-need funeral/cemetery arrangements utilizing company tools and processes; while maintaining company standards 

Maintain accountability by adhering to company policies, procedures and operations. 

40 % Build Relationships with Families:  Demonstrates customer service to ensure satisfaction and long-term relationships 

Attend Sales Meetings, Trainings and company events as required.  

Uphold Company Team Spirit by working cooperatively and collaboratively with all company departments 

Duties as assigned by management 

KNOWLEDGE, SKILLS AND ABILITIES: 

Possess a positive “can-do”, self-motivated and driven personality 

Possess adept people skills to be able to build, foster and maintain relationships 

Strong customer service skills with the ability to professionally respond and handle difficult situations 

Ability and desire to adapt to change  

Strong communication skills both oral and written 

Detail oriented 

MINIMUM QULIFICATIONS:  

Washington Life Insurance License. 

Work well in partnership with others and possess a strong, supportive, client service orientation.  

Exceptional communication skills: written, verbal and listening.  

Proficient in computer applications. 

Conduct oneself at all times in the highest ethical standard. 

Respect and appreciate diverse faiths, cultures, and family values. 

Possess highly efficient organizational skills. 

Ability to walk short distances. 

Possess a high level of self-motivation.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 

Work indoors and outdoors during all seasons and weather conditions, to including but not limited to rain, snow, sleet, hail, cold and hot days 

Considerable amount of local and/or multiple location traveling required   

Frequent, continuous periods of standing, up to 4-8 hours per day  

Sitting continuously for many hours per day  

Kneeling, reaching and bending to move and arrange products and materials  

Climbing stairs to access buildings frequently  

Occasional carrying and or lifting up to 25 pounds 

Fairmount Memorial Association promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.