Simplify Logo

Full-Time

Manager – Claims Fraud Investigation

Confirmed live in the last 24 hours

Turo

Turo

1,001-5,000 employees

Peer-to-peer car sharing platform for rentals

Automotive & Transportation
Consulting
Crypto & Web3
Real Estate
Consumer Goods

Compensation Overview

$88k - $105kAnnually

+ Equity + Benefits

Senior, Expert

Phoenix, AZ, USA

Category
Management Consulting
Consulting
Required Skills
Management
Data Analysis
Requirements
  • 5+ years’ experience in SIU or Fraud investigations
  • Experience with support solutions and processes in an auto claims environment
  • Working knowledge of auto claims, estimating, and how estimating fraud can be perpetuated
  • Strong leadership skills and ability to motivate others, lead a high performing team with a clear mission to stop fraudulent activity, ideally in a in a claims or comparable environment
  • Excellent time management skills with a proven ability to meet deadlines.
  • Deep expertise and understanding in SIU/Fraud claims, with ability to design and implement counter fraud tools, rules, and investigation processes
  • Proficient with Microsoft Office Suite, Apple, Claims Systems or related software.
Responsibilities
  • Determine goals and key objectives of the team, and measure and manage performance of the team in the achievement of those goals and objectives; to include, setting and achieving risk management (incident rates, loss rates), customer experience targets (customer satisfaction, customer effort score), as well as supporting specific operational targets (contact rates, cost per trip).
  • Review high complexity claims, aged claims to ensure proper guidance and actions being taken in the claim investigation
  • Review and audit claims for adherence to Turo’s counter fraud and claims guidelines
  • Work with peers and managers to set counter fraud guidelines and handle expectations, including development of reporting data.
  • Coordinate the selection of counter fraud tools, working with the Origami, data/analytics teams, procurement and vendor management to build or secure fraud tools to identify claims with red flags needing additional investigation.
  • Represent Turo with law enforcement, carriers or other counter fraud organizations to stay up to date on trends, learn new techniques to counter fraud activity.

Turo operates a peer-to-peer car sharing platform that allows private car owners to rent out their vehicles to others. Car owners can list their vehicles, set rental prices, and determine availability, while renters can browse these listings to find a car that meets their needs for a short period. Turo facilitates the rental process by providing insurance coverage and customer support, ensuring a smooth transaction for both parties. The company earns revenue by taking a percentage of the rental fees, which aligns its interests with those of its users. Turo stands out from traditional car rental companies and other peer-to-peer platforms by offering a diverse range of vehicles, including everyday cars, luxury options, and specialty vehicles. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rentals, leveraging the sharing economy to connect car owners with renters.

Company Stage

Private

Total Funding

$746.3M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

3%

1 year growth

8%

2 year growth

25%
Simplify Jobs

Simplify's Take

What believers are saying

  • Turo's expansion into international markets like France and Canada indicates strong growth potential and global reach.
  • Partnerships with major airports and travel brands like Warner Brothers and WestJet enhance Turo's brand recognition and customer base.
  • The platform's user-friendly interface and robust support services ensure a seamless experience for both car owners and renters, fostering customer loyalty.

What critics are saying

  • The highly competitive market, including traditional rental companies and other peer-to-peer platforms, could limit Turo's market share.
  • Dependence on partnerships with airports and travel brands may pose risks if these collaborations do not yield expected results.

What makes Turo unique

  • Turo's peer-to-peer model offers a diverse range of vehicles, from everyday cars to luxury options, unlike traditional rental companies with limited fleets.
  • The company’s commission-based revenue model aligns its interests with users, ensuring mutual benefit from successful transactions.
  • Turo's strategic partnerships with major airports and travel brands enhance its visibility and accessibility, setting it apart from other car-sharing platforms.