Full-Time

Manager – Claims Fraud Investigation

Posted on 9/18/2024

Turo

Turo

1,001-5,000 employees

Peer-to-peer car sharing platform for rentals

Automotive & Transportation
Consumer Goods

Compensation Overview

$88k - $105kAnnually

+ Equity + Benefits

Senior, Expert

Phoenix, AZ, USA

Base salary target range for this position is $88,000-$105,000+ equity + benefits.

Category
Management Consulting
Consulting
Required Skills
Management
Data Analysis
Requirements
  • 5+ years’ experience in SIU or Fraud investigations
  • Experience with support solutions and processes in an auto claims environment
  • Working knowledge of auto claims, estimating, and how estimating fraud can be perpetuated
  • Strong leadership skills and ability to motivate others, lead a high performing team with a clear mission to stop fraudulent activity, ideally in a in a claims or comparable environment
  • Excellent time management skills with a proven ability to meet deadlines.
  • Deep expertise and understanding in SIU/Fraud claims, with ability to design and implement counter fraud tools, rules, and investigation processes
  • Proficient with Microsoft Office Suite, Apple, Claims Systems or related software.
Responsibilities
  • Determine goals and key objectives of the team, and measure and manage performance of the team in the achievement of those goals and objectives; to include, setting and achieving risk management (incident rates, loss rates), customer experience targets (customer satisfaction, customer effort score), as well as supporting specific operational targets (contact rates, cost per trip).
  • Review high complexity claims, aged claims to ensure proper guidance and actions being taken in the claim investigation
  • Review and audit claims for adherence to Turo’s counter fraud and claims guidelines
  • Work with peers and managers to set counter fraud guidelines and handle expectations, including development of reporting data.
  • Coordinate the selection of counter fraud tools, working with the Origami, data/analytics teams, procurement and vendor management to build or secure fraud tools to identify claims with red flags needing additional investigation.
  • Represent Turo with law enforcement, carriers or other counter fraud organizations to stay up to date on trends, learn new techniques to counter fraud activity.

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

Company Stage

IPO

Total Funding

$451.3M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Turo's partnership with United Airlines enhances customer acquisition and retention.
  • Expansion in Australia indicates potential for further international market penetration.
  • Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

What critics are saying

  • Negative incidents involving rented vehicles could damage Turo's reputation.
  • New competitors like ZEV co-op could capture market share with eco-friendly models.
  • Market volatility could impact Turo's IPO plans and investor confidence.

What makes Turo unique

  • Turo offers a wide variety of vehicles, from everyday to luxury models.
  • The platform provides a cost-effective alternative to traditional car rental services.
  • Turo's commission-based model aligns its interests with users' successful transactions.

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