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Accenture

Advises businesses and runs their technology

Total Rewards Senior Analyst

Compensation & BenefitsConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • A graduate degree is required.
  • Two to three years of team lead experience is required.
  • Relevant industry experience in International BPO and compensation processes is required.
  • Country- or geography-specific compensation and payroll knowledge is required.
  • Knowledge of workflow tools is required.
  • Exposure to compensation tools such as Workday or SuccessFactors is required.
  • Proficiency in Microsoft Office, including Excel reporting, is required.
  • Knowledge of Microsoft Access is required.
  • Team management skills are required.
  • Email writing skills are required.
  • Problem-solving skills, including analytical skills, collaborative thinking, and adaptability to change, are required.
  • Verbal communication skills, including sentence mastery, vocabulary, fluency, and pronunciation, are required.
  • Customer service skills are required.

Responsibilities

  • Manage repeatable, predictable, and measurable operations, including understanding compensation processes such as annual compensation processes, incentive administration, market surveys, and job evaluations across supported geographies, and drive activities to meet timelines, quality, and cost requirements.
  • Manage team workload distribution, ensure metrics are met, and escalate issues, drawing on supervisory knowledge or specialist skills and client stakeholder experience.
  • Maintain current knowledge of client policies, statutory and regulatory requirements, and special handling procedures.
  • Drive business excellence within the team and support the business excellence focal; liaise with the business excellence team as needed.
  • Raise quality or scope issues that may affect delivery and streamline decision-making processes where possible.
  • Understand process metrics and measurement methods, improve measurement systems, and maintain knowledge of service level agreements, operation level agreements, and key performance indicators; collaborate with service management to report performance metrics to clients.
  • Research and resolve escalations and client issues, and escalate complex issues or seek advice when necessary.
  • Ensure business continuity and disaster recovery plans are current and periodically tested; liaise with the business continuity management team and local IT for testing.
  • Create logical plans, realistic estimates, and schedules for an activity or project segment.
  • Ensure progress, issues, and agreements are documented and acted upon.
  • Assist the team with root cause analysis of issues and recommend corrective and preventive actions.
  • Support knowledge transfer for processes, acquire in-depth process knowledge as required, own process documentation and work instructions, and communicate updates to the team promptly.
  • Participate in internal or client process initiatives.
  • Review process dashboards and visual management displays regularly and keep them up to date.
  • Participate actively in process-related business meetings, in person or by conference call.

About the Company

Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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