AV Supervisor

Job Description

MAIN DUTIES AND RESPONSIBILITIES

Operations & Technical Support

• Ensure all sound and lighting (S&L) equipment is clean, properly maintained, and fully operational
• Set up, operate, and troubleshoot AV equipment, including projectors, microphones, speakers, video conferencing systems, lighting consoles, digital and analog sound mixers, CD players, sound processors, and projection systems
• Provide live technical support and troubleshooting during events, shows, and meetings
• Manage sound checks, stage setups, and technical riders for bands, singers, and performers

Team Supervision

• Supervise daily operations of the AV team and ensure tasks are completed efficiently
• Assign duties, monitor performance, and prepare weekly shift schedules for the Sound & Lighting sub-department
• Train AV technicians on proper equipment usage, safety procedures, and maintenance standards

Event & Entertainment Coordination

• Work closely with event organizers, Entertainment, and Recreation teams to understand technical requirements
• Plan and coordinate AV setups for events, meetings, and evening shows
• Ensure AV delivery aligns with show concepts, timings, and quality standards

Equipment & Inventory Management

• Take full responsibility for Sound & Lighting equipment
• Maintain accurate inventory records and maintenance schedules
• Manage truss construction, DMX addressing, lighting desks, splitters, wireless microphone frequencies, and show programming

Administration & Compliance

• Prepare and manage the AV department budget
• Maintain accurate records of equipment usage, maintenance, and operations
• Develop, implement, and enforce AV department policies and procedures
• Stay updated with new AV technologies and introduce improvements where applicable

Qualifications

Education:

• Diploma or Certificate in Electrical, Audio-Visual, or related technical field

Experience:

• Minimum 2–3 years’ experience in a similar AV supervisory or senior technician role

Language:

• Good communication skills in English

Sincerity & Transparency

• Act with professionalism, integrity, and accountability
• Use sound judgment in challenging situations
• Maintain confidentiality and conduct business fairly

Reliability & Loyalty

• Deliver on commitments and work effectively both independently and as part of a team
• Maintain a positive, approachable attitude toward guests and colleagues
• Support teamwork across all departments

Excellence in Hospitality

• Commit to high service quality and strong operational performance
• Take ownership of technical delivery and event success
• Follow Rixos Policies & Procedures at all times

Quality Management & Innovation

• Continuously seek improvement and innovation
• Avoid complacency and aim to exceed expectations
• Provide constructive feedback and support team development

Additional Information

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.