B

Box

Builds secure content software for businesses

Partner Customer Success Manager

Full-TimeUpdated on 10/15/2026
No salary listed
Senior
Tokyo, Japan
HybridAt least three days per week in the office.
Customer Experience & SupportCustomer Success

About the job

Requirements
  • At least 5 years of experience in customer success, account management, channel management, or a related customer-facing SaaS role.
  • A track record of personally leading customer outcomes such as adoption, renewals and retention, value realization, risk mitigation, or expansion.
  • Experience independently building strategies, programs, processes, or operating models in environments without complete playbooks.
  • Strong structured problem-solving, project management, stakeholder management, and executive communication skills.
  • Ability to interpret customer and usage data, identify patterns, and turn insights into action.
  • Business-level or fluent Japanese and business English communication skills, including reading and writing.
  • Strategic thinking, creativity, flexibility, and adaptability.
Responsibilities
  • Manage enterprise and mid-market customers and develop success plans aligned with their business priorities and goals.
  • Work with partner Customer Success Managers to deliver discovery, onboarding and adoption success plans, change management, use-case development, executive engagement, and business reviews.
  • Monitor customer health scores, product usage, stakeholder engagement, and business conditions to identify risks early and adjust churn-prevention plans.
  • Coordinate with sales, renewals, solutions engineering, support, and product teams to create a consistent customer experience.
  • Identify and support expansion opportunities by connecting demonstrated value or unmet business needs to relevant Box capabilities.
  • Enable partners through support covering Customer Success Manager lifecycle models, account segmentation, success metrics, and operating models.
  • Coach and enable partner Customer Success Managers as a trusted advisor on customer discovery, success planning, adoption, risk management, executive engagement, business reviews, and creating upsell opportunities.
  • Review partner-managed portfolios, identify churn and adoption risks, and establish mechanisms for timely action on priority accounts.
  • Use data and qualitative insights to assess partner skills, customer outcomes, and program effectiveness, and develop improvement strategies when the current model is not working.
  • Resolve partner- and customer-specific challenges creatively while maintaining scalable, consistent customer success and retention standards.
  • Adapt approaches for partners with different maturity levels, business models, resources, and customer segments.
  • Proactively identify gaps, build alignment, and drive initiatives from concept through execution without waiting for detailed instructions.
Desired Qualifications
  • Practical experience with channel partners, system integrators, distributors, or partner-led go-to-market models.
  • Experience coaching or enabling customer success teams, partners, or customer-facing professionals.
  • Experience managing enterprise and mid-market customers in a hybrid portfolio.
  • Knowledge of content management, collaboration, security, workflows, artificial intelligence, or digital transformation use cases.
  • Experience using Salesforce or an equivalent customer success platform, and Tableau or other analytics tools.
  • Experience building new teams, programs, certifications, playbooks, or cross-functional initiatives.

About the company

Box builds cloud software for businesses and public agencies to manage documents and other business files, with tools for secure collaboration throughout their lifecycle. Its content platform brings file sharing, document approvals and electronic signatures into one place, so teams work with a shared set of files. Users access content through web, desktop and mobile apps, while administrators control permissions and retention rules. Box AI searches and summarizes business documents, and the company sells subscriptions priced by user alongside premium features and consulting services. Founded in 2005, Box is headquartered in Redwood City, California.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Redwood City, California

Founded

2005

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Simplify's Take

What believers are saying

  • Revenue is expanding: Box reported $321.1 million in quarterly revenue, up 9%, in August 2026.
  • Operations fund continued investment: Box generated $70.8 million in operating cash during the quarter reported in August 2026.
  • Long tenure brings extended time off: Box advertises a sabbatical after seven years.

What critics are saying

  • Standalone pricing faces pressure: Box reports cheaper or free competitor products bundled into broader enterprise software agreements.
  • Box faces concentrated currency exposure: Japan generated 25% of fiscal 2026 revenue, and yen fluctuations have hurt results.
  • Office flexibility is limited: Box's Redwood City Agent Runtime manager role requires at least three office days weekly.

What makes Box unique

  • Government access is established: Box meets sensitive federal cloud security requirements and serves over 300 federal agencies.
  • Software neutrality broadens adoption: Box connects enterprise content across more than 1,500 apps and AI agents.
  • Customers choose their AI supplier: Box AI Studio supports Anthropic, Google and OpenAI models within governed content workflows.

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Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
HyperAI
Oct 10th, 2026
Command palette.

Command palette. 4 hours ago LumenUs, a newly founded grief care platform, is leveraging artificial intelligence to automate the administrative aftermath of a death, a process that typically demands an average of 570 hours and places an immense burden on bereaved families. Founded by Sara Tashakorinia following the loss of her husband eight years ago, the startup directly addresses the gap between emotional grief and the complex logistical requirements that accompany estate settlement. Tashakorinia observed that grieving individuals are effectively thrust into the role of project managers without guidance, frequently encountering opaque pricing structures and unclaimed financial benefits. The platform operates in the immediate period following a passing. Users complete a structured onboarding process that gathers specific details regarding their legal, financial, and psychological circumstances. This data enables the system to personalize workflows and categorize tasks by urgency. By automating routine administrative functions such as tax form retrieval, insurance claim filing, and account closure, LumenUs aims to reclaim hundreds of hours for users. The architecture also identifies potential unclaimed assets, including life insurance proceeds and government benefits, which collectively represent billions of dollars in lost funds annually. Building trust around highly sensitive personal and financial data required a technical foundation rooted in security. Tashakorinia, a cybersecurity specialist, assembled a team comprising co-founder Sajad Mirzaei, a former engineer at Google and Box, and innovation scientist Larry Keeley. Development incorporates ongoing consultation with licensed clinicians and social workers to ensure the platform remains empathetic and legally compliant. The system deliberately avoids managing the emotional aspects of mourning, focusing exclusively on streamlining the mechanical components of estate settlement. LumenUs is scheduled to begin an early access rollout in October and has been selected for TechCrunch's Startup Battlefield 200 program. The startup's initial phase targets individuals navigating the immediate administrative collapse following a death, with long-term ambitions to extend support across the broader grieving timeline. By integrating automated document processing with financial discovery tools, the platform seeks to transform a traditionally overwhelming obligation into a structured and financially mitigated experience for grieving families. This news is intelligently aggregated by AI to deliver industry updates efficiently. It does not constitute opinions or advice.

Yahoo Finance
Sep 14th, 2026
Box CEO sells 15,000 shares worth $513K after stock hits 52-week high

Box CEO Aaron Levie sold 15,000 shares of the company on 10 September 2026, valued at approximately $513,600, according to an SEC filing. The sale was executed through a Rule 10b5-1 trading plan established in March 2026, which allows corporate insiders to schedule predetermined share sales. Following the transaction, Levie retains direct ownership of 2,859,673 shares, including restricted stock units. The cloud-based content management firm's shares had generated a 4% return over the preceding year. Box operates a Software-as-a-Service platform for enterprise content management, serving customers across financial services, healthcare, manufacturing, and media sectors. The company reported $1.2 billion in trailing twelve-month revenue and $130.7 million in net income, with a market capitalisation of $4.7 billion.

Yahoo Finance
Sep 9th, 2026
Box gains momentum after years of flat trading, posts $321M revenue

Box, a cloud storage company, is gaining momentum after years of sideways trading, according to Jim Cramer. The firm posted second-quarter revenue of $321.1 million, up 9.2% year-over-year, and raised full-year guidance to approximately $1.29 billion. Box faces stiff competition from Microsoft OneDrive, Google Drive, and Dropbox. The company's Box Suites now account for 69% of revenue, whilst it develops AI-driven document tools. Institutional backing remains steady, with 37 hedge funds holding stakes in the second quarter compared to 36 in the first. However, short interest sits at 14.26%, indicating scepticism about the sustainability of Box's recent breakout amongst some market participants.

Caddi
Sep 2nd, 2026
Caddi + Box: turning managed content into action.

Caddi + Box: turning managed content into action. Law firms and RIAs use Caddi to extend the value of Box by automating the workflows around their documents: Box is the source of truth, and Caddi agents help teams process content, execute firm-specific workflows, and keep connected systems in sync. Caddi - September 2, 2026 Caddi integrates with Box's Intelligent Content Management platform to automate content-driven workflows. Firms that manage their documents securely in Box can train Caddi agents on the work that surrounds those documents, the way they would train a new hire, and then let the agents execute those workflows consistently and transparently. Business documents often arrive through email, e-signature platforms, and client portals. Once they are saved in Box, Caddi can support additional workflow steps such as applying metadata, extracting key information, updating a CRM or matter-management system, and notifying the right people. Caddi helps automate these downstream workflows while Box remains the trusted system for managing and securing the underlying content. "In legal, the problem has never been a lack of information, it's that the information firms already have is scattered across emails, attachments, matters, and disconnected systems. That fragmentation makes it harder to turn institutional knowledge into something the firm can actually use. By securely connecting Caddi's agents with Box, firms can bring automation directly to their enterprise content, organizing and governing information while creating a trusted foundation for AI to put that knowledge to work." Tara Daisy, Managing Director of Legal at Box Together, Box and Caddi create a connected content workflow. Box provides the secure content foundation, collaboration capabilities, permissions, and governance, while Caddi agents work with that content to execute firm-specific processes, extract information, and keep related systems aligned. A few of the agents its customers run today: * Signed-document workflows. When an executed agreement is saved to Box, the agent applies the firm's metadata, updates the related CRM record, and notifies the owner. * Account opening. The agent reads account-opening paperwork managed in Box, extracts the required details, and creates the linked household, person, and new-account records in the CRM. * Content organization. On a nightly schedule, the agent can help apply naming conventions, identify duplicate copies, and route documents under the firm's filing rules. RIAs especially feel this. Custodian paperwork, new account forms, and signed agreements move through an advisory firm every day, and each one may trigger important follow-up work across the CRM and portfolio system after it is securely managed in Box. Law firms see the same pattern with engagement letters and matter documents. In both cases the division of labor is clean: Box is where content is managed, secured, and collaborated on, and Caddi provides the agents that help organizations put that content to work through consistent, repeatable, and logged workflows. See what firms automate on the Caddi + Box integration page, or sign up free and train your first agent on the filing work your team does today. Do more with less See Caddi in action. Tell Caddi Technologies, Inc. where to reach you and the calendar opens right here. In 30 minutes Caddi Technologies, Inc.'ll show you how Caddi automates the back-office work that grows with your clients - built, run, and maintained for you. S M T W T F S Enter your email to see available times

Yahoo Finance
Aug 27th, 2026
Box shares rise 3% after Q2 revenue beats at $321M, full-year guidance raised to $1.29B

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