Client Success Manager
Updated on 5/15/2023
United States
Experience Level
Desired Skills
  • Relationship-building: Able to build relationships at all levels as a trusted & respected thought-partner. 2+ years managing your own clients/book of business
  • Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions
  • Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients
  • Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful client relationships
  • Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients
  • Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores)
  • Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests
  • Product expansion: Ensure your clients are offering Hinge Health's full suite of products to maximize member impact
Desired Qualifications
  • Experience at a high-growth company and understand the associated challenges
  • Have an understanding of employee benefits, digital health, and the startup work environment
  • Data integration proficiency, advanced Excel knowledge and skills
Hinge Health

501-1,000 employees

Patient-centered Digital Clinic
Company Overview
Hinge Health's mission is to help millions of Americans with chronic pain get their lives back on track through their Digital MSK Clinic, they strive to nurture a supportive, humble, and transparent environment that helps their team do the best work of their careers.
  • Competitive compensation with meaningful equity
  • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
  • Flexible PTO
  • FSA/HSA accounts
  • Family & fertility benefit through Maven Clinic
  • 401(k) match
  • 3 months paid parental leave
  • Professional Development budget
  • Quarterly lifestyle benefit to use towards WFH equipment & fitness
  • Generous mental health stipend
  • Work from home policy
  • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company's lifecycle
Company Core Values
  • Resilience
  • Hustle
  • Learning
  • Being frugal