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IST Management

Outsourced information lifecycle management services

Receptionist/Service Associate

Part-TimeDeadline 10/4/27
$20 - $22/hr
Entry
Washington, DC, USA
In Person
Administrative & Executive AssistanceAdministrative Support, Reception & Front Desk

About the job

Requirements
  • A high school diploma or equivalent (GED) is required; a college degree is a plus and may enable a fast-track plan to management.
  • Keyboarding skills and Windows environment PC skills are required.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, is required.
  • The ability to work effectively individually or in a team environment is required.
  • Competency in performing multiple functional tasks and willingness to cross-train for other job functions are required.
  • The ability to lift up to 55 pounds and reliable transportation are required.
  • Experience in reception or office services is a plus.
Responsibilities
  • Perform reception duties, including greeting visitors and employees, answering phones, scheduling conference rooms, and handling administrative functions.
  • Greet and welcome guests in person and by phone, and answer and direct inquiries to the designated department.
  • Maintain customer care while demonstrating a friendly and cooperative attitude.
  • Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
  • Clean and organize the front office reception area and visitor lobby.
  • Pick up, sort, and deliver mail; sign for and account for overnight mail deliveries and ensure delivery to the recipient.
  • Set up and break down meetings.
  • Perform general housekeeping of conference rooms.
  • Manage kitchen supplies by ordering and restocking them.
  • Coordinate internal building moves.
  • Respond to, coordinate, and submit building-related issues to property management or outside contractors.
  • Perform other tasks as assigned.
Desired Qualifications
  • Experience in reception or office services is a plus.
  • A college degree is a plus and may enable a fast-track plan to management.

About the company

IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1997

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Simplify's Take

What believers are saying

  • IST updated its site August 28, 2026, signaling active product marketing.
  • Its July 2026 content spotlights AI-managed review on six-million-document matters.
  • IST continues hiring litigators, coders, and project managers through 2026.

What critics are saying

  • DISCO launched agentic AI eDiscovery pricing on August 13, 2026.
  • Relativity and Everlaw keep squeezing hosted review fees and switching costs.
  • A client consolidation cycle or platform migration can crush IST's labor-heavy margins.

What makes IST Management unique

  • IST Suite unifies mail, print, facilities, records, and HR workflows in-house.
  • IST Discover-E bundles cloud eDiscovery, managed review, digital forensics, and court reporting.
  • IST still markets specialized kiosk and smart-locker mail operations for universities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Bonus Incentives

Pet Insurance

Company News

IST Management
Nov 29th, 2022
Faster, Convenient Mail with IST Kiosk & Smart Lockers

When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.

IST Management
Sep 29th, 2022
IST: The Best & Brightest Team

For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.

IST Management
Jun 30th, 2022
IST Management hires Sherry

Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.

IST Management
Jun 4th, 2022
IST Supports Your Business Where You Need It

IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.

IST Management
Dec 14th, 2021
IST Management Services, Inc launches two new divisions: Managed Review and the Virtual Support Center

IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.