Professional Services Engineer
No salary listed
Senior, Expert
Bachelor's, Master's, PhD
Cork, Ireland
In Person
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- Experienced in deploying and administering NetApp storage, including CDOT and 7-Mode, and troubleshooting performance issues, performing firmware and operating-system upgrades, working with cluster switches and SAN fabric switches, and using OnCommand Unified Manager, Performance Manager, and ActiveIQ.
- Strong understanding of storage protocols and technologies, including CIFS, NFS, iSCSI, and Fibre Channel.
- Proficiency in NetApp concepts including snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, administration, monitoring, replication, security hardening, and performance tuning.
- Knowledge of NetApp cloud and hybrid solutions, including CVO, StorageGrid, E-Series, Cloud Backup, DII, data classification, and Amazon FSxN for ONTAP.
- Experience with NetApp cluster deployment, storage backup, and disaster-recovery testing.
- Fluency in French and English.
- Strong verbal and written communication skills.
- Basic understanding of AI and generative AI technologies, and ability to use AI-assisted tools to improve troubleshooting, documentation, operational efficiency, and customer support outcomes.
- Ability to build and maintain strong relationships with internal and external stakeholders.
- Ability to deliver customer training through ad hoc knowledge transfer or structured demonstrations.
- Knowledge of ITIL processes, including change, incident, problem, and configuration management.
- Understanding of outsourcing and managed services and the cloud industry.
- Typically requires 8 or more years of related experience with a bachelor’s degree; 6 or more years with a master’s degree; or a PhD with relevant professional experience; an equivalent combination of professional education or training and applicable work experience is also accepted.
Responsibilities
- Provide Level 3 support to Platform and Managed Services customers, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.
- Serve as the lead resource for delivery teams, act as an escalation point, and track project status.
Desired Qualifications
- Cloud certifications such as Hybrid Cloud Administrator or Implementation Engineer.
- Knowledge of Trident, Trident Protect, OpenShift, and OpenStack.
- Understanding of monitoring platforms such as Logic Monitor, WANs, SANs, and disaster-recovery technologies.
- Experience with Windows Server and related Microsoft technologies, including monitoring, troubleshooting, administration, and security hardening.
- Understanding of compute, virtualization, and networking technologies, including FlexPod, Cisco UCS, IBM BladeCenter, VMware vSphere, and Commvault.
- Experience with Linux system administration.
- Ability to support cloud infrastructure, including storage, networking, servers, and VMware, and object-storage APIs such as S3.
- Knowledge of GCP, Azure, or AWS.
- Associate- or Professional-level cloud certifications.
About the company
Spot.io, part of NetApp, helps businesses manage cloud costs and infrastructure on AWS. It uses software that analyzes cloud usage and automates management to lower compute expenses, especially through AWS EC2 spot instances, which offer spare capacity at reduced prices. The product provides deep visibility into cloud spending, an AWS cost optimization calculator for estimating potential savings, and a free action plan tailored to each customer. Revenue comes from selling software licenses and consulting services. Target customers include enterprises using containers and orchestration tools like Kubernetes, EKS, ECS, KOPS, Docker Swarm, and OpenShift. The company aims to reduce cloud compute costs for customers while simplifying cloud operations and improving efficiency.
Company Size
51-200
Company Stage
Acquired
Total Funding
$53.2M
Headquarters
Tel Aviv-Yafo, Israel
Founded
2015
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Simplify's Take
What believers are saying
- Q4 FY2026 revenue hit $1.95 billion, up 12% year over year.
- NetApp raised FY2027 revenue guidance to $7.325-$7.575 billion after strong Q1 demand.
- Management reported more than 1,100 AI-specific deals in FY2026, with 350 more last quarter.
What critics are saying
- Flexera closed Spot's acquisition on March 3, 2025, shrinking NetApp's CloudOps scope.
- NetApp disclosed a May 20, 2026 WARN notice cutting 77 San Jose jobs.
- Pure Storage, Dell, and HPE are attacking AI storage wins aggressively through 2026.
What makes NetApp unique
- NetApp's ONTAP and all-flash arrays anchor its hybrid-cloud storage platform.
- FY2026 public cloud revenue reached $182 million, extending Cloud Volumes differentiation.
- AI-focused EF50 and EF80 target high-throughput workloads that protect GPU utilization.
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Benefits
- Health Insurance
- Phone/Internet Stipend
- Gym Membership
- Parental Leave
- Flexible Work Hours