Welcome to Whataburger Careers

This position delivers exceptional customer service in a fast-paced restaurant environment. This position is responsible for promptly ensuring each customer’s experience meets or exceeds expectations by guaranteeing each customer is promptly served in a comfortable, clean, friendly restaurant. The purpose of this position is to ensure smooth daily operations by performing a variety of tasks that contribute to customer satisfaction and overall efficiency.

Ensures all products are delivered to the customer within Whataburger service time standards.
Demonstrates exceptional customer service standards to include offering refills to customers while in the dining room.
Performs maintenance tasks as scheduled or assigned.
Actively participates in all current sales promotions/marketing events during work time.
Operates all designated customer service stations.
Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.
Mops spills or leaks quickly to prevent accidents.
Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.
Cleans the customer service areas by following the proper procedures, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.
Supports customer service by stocking stations with an appropriate number of items to ensure continuous service.
Follows company cash handling policies.

24710 Morton Ranch Road Katy TX 77493

About the company

Whataburger runs a quick-service restaurant chain serving made-to-order burgers, chicken, breakfast and other meals to guests across the South and beyond. Its signature burgers use never-frozen beef on toasted five-inch buns, with toppings such as jalapenos, extra bacon and pickles made to order; most restaurants operate around the clock, 364 days a year. The company sells meals through its restaurants, drive-throughs, curbside pickup, delivery and online ordering, while original-recipe sauces and other foods also reach grocery shelves across the United States. Founded in Corpus Christi in 1950, Whataburger moved its home office to San Antonio, Texas, in 2009.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, TX

Founded

1950

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See people who can refer or advise you

Simplify's Take

What believers are saying

Advancement has defined steps: Whataburger's four-stage Restaurant Career Development Path runs from Team Member to Area Manager.
College support extends to families: Whataburger Family Foundation scholarships cover employees and their dependents.
Employees supplied the feedback: Whataburger earned its first Great Place To Work certification in September 2026.

What critics are saying

The hiring employer varies: Whataburger franchise locations are independently operated, so candidates must identify their actual employer.
Financial visibility is limited: BDT Capital's majority stake keeps Whataburger privately held.
Overnight shifts are part of hiring: Whataburger's live board lists part-time overnight Team Member roles.

What makes Whataburger unique

Restaurant design has a signature: Whataburger's Modern A-Frame combined larger dining rooms with improved drive-through service in 1974.
Franchising has deep roots: Whataburger's first franchisee opened its fifth restaurant in 1953.
Fans contribute to the brand: Whataburger's Museum of Art publishes their work on Instagram.

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Whataburger

Restaurant Service Ambassador

About the job

Ensures all products are delivered to the customer within Whataburger service time standards.

Demonstrates exceptional customer service standards to include offering refills to customers while in the dining room.

Performs maintenance tasks as scheduled or assigned.

Actively participates in all current sales promotions/marketing events during work time.

Operates all designated customer service stations.

Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.

Mops spills or leaks quickly to prevent accidents.

Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.

Cleans the customer service areas by following the proper procedures, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.

Supports customer service by stocking stations with an appropriate number of items to ensure continuous service.

Follows company cash handling policies.