Customer Service Agent - Sightseeing Tours
About the job
- Weekend and night availability is required.
- Flexibility is required.
- Ability to carry promotional signage and materials throughout the shift.
- Wear the full company uniform and maintain a professional appearance.
- Operate the company-issued point-of-sale machine.
- Process cash and credit card transactions.
- Handle and reconcile daily cash.
- Explain tour packages, pricing, and hours of operation.
- Ensure customers understand their purchases.
- Print tickets for referrals.
- Assist customers with app downloads and reservations.
About the company
TopView Group is best understood as a sightseeing and visitor-experience operator. Local guest-service, driving, marine, food-service, maintenance, and sales teams operate the experiences. Its brands run hop-on sightseeing, themed bus experiences, harbor cruises, bike rentals, and ticketing services in major destinations. Central functions support scheduling, technology, partnerships, marketing, finance, and expansion. The scope follows TopView's portfolio represented on its official group and recruiting sites. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
Simplify's Take
What believers are saying
- Topview raised $5.5 million in February 2026, extending its Series A to $14 million.
- Topview 4.0 launched in 2026, unifying text, image, voice, and video generation.
- TopView reports 5 million users and over 500,000 daily videos, signaling strong demand.
What critics are saying
- Go New York Tours faces a $2.1 million unpaid idling-fines burden in 2026.
- TopView’s hostile competition in Times Square spawned trademark and harassment litigation.
- Street-level tour sales invite imitators, customer conflict, and regulatory scrutiny in crowded markets.
What makes TopView Group unique
- TopView Group combines hop-on hop-off tours, cruises, bike rentals, and software products.
- Its Attraction Pass bundles reservations, bus access, and attractions in one app.
- TopView operates in New York and London with in-house technology and branded events.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Paid Vacation
- Flexible Work Hours