UCSF

Public health sciences university in San Francisco

Assistant Director - Patient Access Services

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$113.8k - $242.8kIn-person

About the Job

Requirements

A bachelor's degree in a related area, or an equivalent combination of experience and training.
At least seven years of healthcare management experience.
Strong patient admissions, emergency department, registration, and financial counseling management experience, with progressive expertise in department management, staff scheduling, customer service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved in effective patient access services administration.
Strong knowledge of relevant healthcare and admissions/registration operations information technology, including revenue cycle and billing systems and patient access to care workflows and processes.
Strong knowledge of relevant regulatory requirements and related legislative, accreditation, licensing, and compliance environments.
Excellent skills in managing patient access services functions.
Advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
Skills to develop strategic plans, create benchmarks, and integrate systems and fiscal management.
Advanced communication skills to convey complex information clearly and concisely to staff at all levels, management, and outside agencies, and to motivate, influence, and persuade others.
Ability to collaborate with and lead the unit management team in Patient Financial Services and Revenue Cycle Quality and Education claims-denial and process-improvement initiatives.
Ability to learn and apply LEAN principles in the unit.

Responsibilities

Direct clinical and operational functions and staff; recommend allocation of staff, space, equipment, and other resources to optimize patient access services; oversee quality-improvement plan implementation; and ensure compliance with internal policies and external regulations, including TJC, CDPH, EMTALA, and HIPAA.
Design and oversee a financial process that provides a comprehensive view of current and forecasted revenue-cycle performance, including revenues, costs, industry trends, and reimbursements; ensure infrastructure for central coordination of patient access services units and/or financial operating budgets; and review and approve fiscal-planning proposals for new programs and budgets.
Recruit employees, conduct performance evaluations, administer progressive discipline, and develop staff; collaborate with Labor Relations on bargaining-unit issues and local contract negotiations.
Analyze the functionality, quality, and efficiency of APeX and information systems against best practices; create and use analytics to track and assess patient access services performance; and propose system modifications or new systems as needed.
Develop and implement patient service standards and metrics based on best practices; develop managers to foster service excellence, employee empowerment, creativity, efficiency, engagement, quality of care, ingenuity, safety, and operational innovation.
Develop processes and analytics to assess the viability of existing programs and practice patterns and optimize productivity; review and approve proposals for operational performance-improvement projects that affect marketability and service.
Ensure compliance across the patient access services department with internal policies and external regulations regarding financial policies, billing and coding practices, and cash handling and management.
Create and lead True North Board rounding and integrate unit goals with organizational goals.
Manage day-to-day operational, financial, human, and other resource management, and strategic planning for Patient Access and business operations across community-hospital patient access locations and services.
Develop and maintain a high standard of patient access to care and the patient financial experience.
Design and construct ADT and patient access workflows, and oversee ongoing optimization of the electronic medical record and other systems used in patient access operations.
Work with admitting and referring providers, nursing, care transitions professionals, and administrative teams to design workflows and processes that support patient experience and patient flow.
Adopt existing policies and procedures and develop customized procedures and programs in response to changing healthcare coverage and reimbursement requirements and individual patient needs.
Oversee patient admissions, registration, emergency department, surgical waiting room, laboratory registration and reception, transfer admissions, financial screening, counseling and assistance, and price estimates/quotes.

Desired Qualifications

A master's degree in Healthcare Administration, Public Health, or Public Administration.

Job Summary:

Under the general supervision of the Patient Access Services Director, involves the administrative services and operations for patient admissions, registration, ED, Surgical Waiting Room and Lab registration and reception services, and transfer admissions, patient financial screening, counseling and assistance services and price estimates/quotes. In accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, and program planning. Management oversight includes 24/7 staff and operations.

The Assistant Director, Community Hospitals Admissions and Registration, manages the Patient Access and business operations of UCSF Health Community Hospital patient access services locations and services encompassing multiple hospitals and numerous separate points of patient access and 24/7 and extended hour operations. S/he is responsible for managing day-to-day operational, financial, human and other resource management, and strategic planning. S/he has the clinical and administrative responsibility for developing and maintaining a high standard of patient access to care and the patient financial experience. The Assistant Director will inform, design and construct ADT and patient access workflows and oversee the ongoing optimization of the electronic medical record (EMR) and other systems unique to the patient access services operations and to the medical center. Working in conjunction with the admitting and referring providers, nursing, care transitions professionals and key administrative staff to include the Pre-Access Operations, Hospital and Medical Group Contracting Services, Patient Financial Services, Patient Relations, Compliance, Regulatory and Privacy teams, the Assistant Director will design and be instrumental in workflows and processes to ensure effective and optimal patient experience and patient flow. Working in conjunction with the Director, the Assistant Director will adopt existing policies and procedures and develop customized procedures and programs that respond to changing health care coverage and reimbursement requirements and to individualized patient qualities and needs.

Department Description:

Patient Access Services Admissions, Transfer and Registration functions entail patient admissions, registration, financial screening, counseling and clearance, insurance verification and authorization services, and price estimates for UCSF Health. Patient Access Services is organized to provide services on behalf of a wide spectrum of inpatient and outpatient clinical providers and departments and clinics. Patient access services are provided on a 24/7 or extended hour basis covering multiple hospitals and numerous access points.

In order to protect and preserve the financial assets of UCSF Health, the Admissions and Registration operational units must apply sound financial management of inpatient and outpatient insurance and authorization processes as it relates to access to care and to timely and efficient claims submission.Patient service financial clearance responsibilities are attributable to the assurance that greater than 1 billion dollars in patient care services on an annual basis will be covered by insurance and reimbursed in a timely manner.Responsibility also includes management and oversight of the ADT/Registration Discharged Not Billed (DNB) claim holds, ensuring that timely review and resolution to maintain goals.

Community Hospital Admitting and Registration functions support quality, clinical service, strategic destination program and financial interests of UCSF Health across the adult and pediatric spectrums.

Minimum Requirements:

Bachelor's degree in related area and / or equivalent combination of experience / training
Minimum of seven (7) years healthcare management experience
Strong patient admissions, ED, registration, financial counseling management experience, with progressive expertise in department management, staff scheduling, customer service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective patient access services administration
Strong knowledge of relevant healthcare and admissions/registration operations information technology, including revenue cycle and billing systems and patient access to care workflows and processes
Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
Excellent skills in successfully managing patient access services functions
Excellent and advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
Skills to develop strategic plans, create benchmarks, integrate systems and fiscal management
Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others

Preferred Qualifications:

Master’s degree in Healthcare Administration, Public Health or Public Administration

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
20%	Yes	Directs the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of patient access services . Oversees implementation of quality improvement plans. Ensures compliance with internal policies and external regulations, including but not limited to, TJC, CDPH, EMTALA, HIPAA.
10%	Yes	Designs and oversees a financial process that provides a comprehensive view of current and forecasted revenue cycle performance, to include revenues, costs, industry trends and reimbursements. Ensures an infrastructure for central coordination of the patient access services units and/or financial operating budgets. Reviews and approves fiscal planning proposals for new programs and budgets.
10%	Yes	Responsible for employee recruitment, performance evaluation, progressive discipline and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
10%	Yes	Analyzes functionality, quality, and efficiency of APeX and information systems from a best practices standpoint. Creates and utilizes analytics to track and assess patient access services performance. Proposes modifications or new systems as needed.
10%	Yes	Develops and implements patient service standards and metrics, based on best practices. Develops managers to create a workplace culture with a focus on service excellence and employee empowerment for creativity, efficiency, engagement, quality of care, ingenuity, safety, and innovations in operations.
10%	Yes	Develops processes and analytics to assure viability of existing programs and practice patterns, and optimize productivity, Reviews and approves proposals for operational performance improvement projects that impact marketability and service.
10%	Yes	Assure internal policies and external regulations are followed across the patient access services department in regards to financial policies, billing and coding practices and cash handling and management.
10%	Yes	Ability to collaborate and lead unit management team in Patient Financial Services and Revenue Cycle Quality and Education claims denial and process improvement initiatives. .
5%	Yes	Ability to learn LEAN principles and apply them in the unit.
5%	Yes	Create and lead True North Board rounding and integrate unit goals into organization goals.
100%

Budgeted Job Salary Range: 113,800-242,800

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

Recently Posted Jobs

Explore more opportunities at UCSF

See more jobs