Coinbase

Runs a crypto exchange and stores digital assets

Global Financial Crimes Operations Program Manager

Program ManagementConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

Eight or more years of program or project management experience, including three or more years in financial crimes compliance, anti-money laundering, Bank Secrecy Act/anti-money laundering operations, or a related regulatory domain.
Ability to independently drive large-scale, multi-stakeholder programs in a regulated environment with minimal guidance.
Deep understanding of anti-money laundering and countering the financing of terrorism program operations, including suspicious activity monitoring/transaction monitoring systems, enhanced due diligence, screening, suspicious activity report filing workflows, and supporting technology such as transaction monitoring systems and case management systems.
Experience navigating known-problem/unknown-solution environments with constraints such as critical resource gaps and external regulatory commitments.
Strong strategy and storytelling skills, including creating charters, roadmaps, and decision documents for Director-level and above audiences.
Track record of driving operational efficiency and cost savings through automation programs, with rigorous measurement and workforce-management-validated outcomes.
Proficiency with program management tools such as Asana, Jira, and Smartsheet, and data tools such as Looker, Snowflake, and Google Sheets.
Bachelor's degree required.
References are mandatory for L6 and above roles.

Responsibilities

Own end-to-end program strategy, planning, and execution for one or more complex Global Financial Crimes Operations compliance program areas, such as suspicious activity monitoring/case automation, enhanced due diligence volume reduction, complaints, operations, and new jurisdictions and launches.
Develop and drive program charters, roadmaps, and governance frameworks for long-tail, multi-constraint programs, including programs with external regulatory commitments.
Lead cross-functional delivery across five or more teams, including Compliance Technology, Engineering and Architecture, Operations, Workforce Management, Legal, and Analytics, and drive alignment at the Director level and above.
Translate regulatory obligations, operational gaps, and model performance signals into actionable, prioritized program strategies using an Eliminate → Optimize → Automate framework.
Own launch readiness for new products, jurisdictions, and entity expansions, ensuring anti-money laundering obligation mapping, tooling updates, procedural guidance, volume sizing, and training content are completed before go-live.
Proactively identify and resolve program risks, manage competing priorities with transparent trade-off recommendations to Global Financial Crimes Operations leadership, and prevent surprises at regulatory examinations.
Drive Workforce Management-vetted cost-savings projections across automation and operational-efficiency initiatives, and report only confirmed actuals.
Own intake discipline for the program area, ensuring automation requests, tooling changes, and resource asks use formal intake channels with documented requirements and testing plans.
Author and maintain strategy and decision documents, including P/PSs, RAPIDs, and charters, to inform Director- and Vice President-level decision-making.
Manage the feedback loop between automation outputs, quality-control findings, alert productivity data, and investigator feedback to drive continuous improvement in the automation model and upstream alerting systems.
Lead Code Yellow-equivalent responses within Global Financial Crimes Operations, such as major lookback events, regulatory deadline responses, and Sev2 volume surges.

Desired Qualifications

Preferred fields of study for the required Bachelor's degree include Business, Technology, Operations, Finance, Law, or a related discipline.

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase.

Team/Role Overview

The GFCO Programs team is the end-to-end DRI for the financial crimes compliance operations experience and automation across Coinbase's global product and entity footprint. We design, govern, and continuously improve compliance operations through AI-first principles, ensuring regulatory soundness, protecting Coinbase, and delivering a better experience for our customers.

We partner deeply with Central Compliance, Compliance Technology, Engineering & Architecture (EAA), GFCO Operations, Analytics, Workforce Management (WFM), Financial Crimes Data Intelligence (FCDI), and Legal to translate regulatory obligations and operational opportunities into scalable, durable programs across all compliance workstreams, products, and jurisdictions — including Suspicious Activity Monitoring (SAM), Enhanced Due Diligence (EDD), Screening, and Complaints.

As a GFCO Program Manager (L6), you will serve as a senior, independent program owner within GFCO Programs — owning one or more complex compliance program verticals end-to-end. You will operate with a high degree of autonomy, drive alignment with Director+ stakeholders, and lead programs that span 5+ cross-functional teams, including external parties. You will act as a thought partner to GFCO leadership and be the connective tissue between Compliance Technology, EAA, Operations, WFM, and Central Compliance.

What You'll Be Doing

Own end-to-end program strategy, planning, and execution for one or more complex GFCO compliance program areas (e.g., SAM/CAR automation, EDD volume reduction, Complaints, Operations, New Jurisdictions & Launches)
Develop and drive program charters, roadmaps, and governance frameworks for long-tail, multi-constraint programs, including those with external regulatory commitments
Lead cross-functional delivery across 5+ XFN teams (Compliance Tech, EAA, Ops, WFM, Legal, Analytics) and drive alignment at the Director+ level
Translate regulatory obligations, operational gaps, and model performance signals into actionable, prioritized program strategies using an Eliminate → Optimize → Automate framework
Own launch readiness for new products, jurisdictions, and entity expansions, ensuring AML obligation mapping, tooling updates, procedural guidance, volume sizing, and training content are completed before go-live
Proactively identify and resolve program risks, manage competing priorities with transparent trade-off recommendations to GFCO leadership, and ensure no surprises at regulatory examinations
Drive WFM-vetted cost savings projections across automation and operational efficiency initiatives, and maintain accountability for reporting only confirmed actuals
Own intake discipline for your program area — ensuring all automation requests, tooling changes, and resource asks enter through formal intake channels with documented requirements and testing plans
Author and maintain high-quality strategy and decision documents (P/PSs, RAPIDs, charters) that inform Director/VP-level decision-making
Manage the feedback loop between automation outputs, QC findings, alert productivity data, and investigator feedback, driving continuous improvement in both the automation model and upstream alerting systems
Lead Code Yellow-equivalent responses within GFCO (e.g., major lookback events, regulatory deadline responses, Sev2 volume surges)

What We Look For

8+ years of program or project management experience, with 3+ years in financial crimes compliance, AML, BSA/AML operations, or a related regulatory domain
Demonstrated ability to independently drive large-scale, multi-stakeholder programs in a regulated environment with minimal guidance
Deep understanding of AML/CFT program operations, including SAM/TMS, EDD, Screening, and SAR filing workflows, and the technology landscape that supports them (e.g., TMS, CMS)
Experience navigating Known Problem / Unknown Solution environments with many constraints (critical resource gaps, external regulatory commitments)
Strong strategy and storytelling skills, ability to create clarity through well-crafted charters, roadmaps, and decision documents for Director+ audiences
Track record of driving operational efficiency and cost savings through automation programs, with rigorous measurement and WFM-validated outcomes
Proficiency in program management tools (Asana, Jira, Smartsheet) and data tools (Looker, Snowflake, Google Sheets)
Excellent communication and stakeholder management skills; comfortable influencing at the Director and VP level
Bachelor's degree required; fields of study in Business, Technology, Operations, Finance, Law, or a related discipline preferred
References required (mandatory for L6+ roles)

Pay Transparency Notice:Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345—$225,055 USD

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view thetutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Annual base salary range (excluding equity and bonus): 166345 - 225055 USD

About the Company

Coinbase

Runs a crypto exchange and stores digital assets

Coinbase runs a cryptocurrency exchange for individuals and institutions, alongside financial apps for trading stocks and other assets where available. Its consumer app brings buying, selling and account management together, while Coinbase Prime combines trading, custody and financing for institutional clients. Developers use its software interfaces to build wallets and payment services into their own applications, and customers link traditional bank accounts to move money into or out of crypto. Coinbase earns transaction fees and charges for subscriptions and services such as custody. It was founded in 2012 and is a US company without a physical headquarters.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: San Francisco, CA
Founded: 2012

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