Identity and Access Management Tier 3 Specialist

The Identity and Access Management (IAM) team delivers critical identity services for Nokia's workforce and business-to-business environments. Our global team manages a diverse portfolio of IAM solutions across both on-premises and cloud platforms.

We are seeking an experienced IGA Specialist with strong Saviynt expertise to join our Tier 3 Support Team. In this role, you will act as a technical expert, independently resolving complex IAM issues, leading escalations, and driving the stability, security, and continuous improvement of Nokia's Identity Management services.

Must-Have:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field with 6+ years of experience in Identity and Access Management (IAM), including 3+ years of hands-on experience with Saviynt IGA implementation, administration, and support.
• Strong expertise in Saviynt workflows (ARS) and Joiner-Mover-Leaver (JML) lifecycle management processes.
• Hands-on experience with application onboarding, access provisioning, reconciliation, and entitlement management.
• Proven experience configuring and managing Access Certification campaigns, Segregation of Duties (SoD) policies, and audit controls.
• Strong knowledge of Active Directory (AD), Microsoft Entra ID (Azure AD), and LDAP directories such as eDirectory.
• Proficiency in Unix/Linux administration, including troubleshooting, command-line tools, and scripting.
• Strong scripting and automation skills using technologies such as PowerShell, JavaScript, Python, or similar languages.

Nice-To-Have:

• Database(Oracle, PostgreSQL) experience
• Strong understanding of LDAP v3 directory services
• Strong understanding of Privileged access management (PAM) using CyberArk
• Knowledge on cloud services, such as GCP and Azure
• Fluent verbal and written English language and communication skills

• Provide Tier 3 operational support for IGA services.
• Independently investigate, troubleshoot, and resolve complex incidents, service requests, and recurring issues.
• Perform root cause analysis (RCA) and implement corrective actions to prevent recurring incidents and improve service stability.
• Support and maintain key IGA processes, including application onboarding, identity lifecycle management, provisioning, reconciliation, access certifications, and Segregation of Duties (SoD) controls.
• Collaborate with internal stakeholders, service management, infrastructure teams, and vendors to resolve issues and optimize service performance.
• Drive continuous improvement through automation, process optimization, and operational excellence initiatives.
• Create and maintain operational procedures, technical documentation, knowledge articles, and support runbooks.
• Participate in major incident management and on-call support activities as required.