Full-Time
Technical Support Specialist 3
Posted on 5/12/2026
Employ
1,001-5,000 employees
No salary listed
Bengaluru, Karnataka, India
In Person
On-site in Bangalore (MG Road) 5 days a week; shift 9:30 PM–6:30 AM IST.
 Customer Experience & Support (1) |
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- 3+ years of experience in a SaaS (Software as a Service) or similar organization providing technical support with a strong focus on customer satisfaction
- Experience troubleshooting API errors, integration bugs, and other complex technical issues
- Ability to quickly learn platforms and effectively troubleshoot customer problems
- Exceptional verbal and written communication skills with a friendly and professional demeanor
- Strong problem-solving skills and the ability to think critically
- Customer-focused attitude with a genuine desire to help and assist others
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment
- Proficiency in using Customer Relationship Management systems (Salesforce experience is a plus), Microsoft Office Suite, and technical troubleshooting concepts
- Respond promptly and professionally to customer inquiries via email and chat support channels
- Assist customers with troubleshooting technical issues and provide guidance on resolving problems effectively
- Strive to exceed customer expectations by delivering personalized, attentive, and empathetic service
- Develop a deep understanding of our products, services, and policies to effectively assist customers and answer their questions
- Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in the company's Customer Relationship Management system
- Ensure compliance with standard operating procedures, methodologies, and techniques
- Follow up with customers to ensure that their issues are fully resolved and that they are satisfied with the outcome
- Educate customers on how to use products or services effectively, including providing demonstrations and introducing customers to training materials & resources as needed
- Stay informed about product updates, new features, and industry trends to provide up-to-date information to customers
- Salesforce experience is a plus
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Waltham, Massachusetts
Founded
2022
Simplify's Take
What believers are saying
- Pillar acquisition saves recruiters 40 hours monthly, cuts time-to-fill 26%.
- Jerry Jao's ReSci AI expertise accelerates GenAI hiring innovations since February 2026.
- Patrick Jean's 20-year AI experience from momentiq.ai drives platform modernization.
What critics are saying
- Four CROs in 18 months disrupt sales, lose customers to Workday Recruiting.
- Lever loses share to Greenhouse's superior AI matching, diverts Fortune 100 renewals.
- C-level reshuffles delay AI rollouts, iCIMS captures mid-market in 6-12 months.
What makes Employ unique
- Employ integrates JazzHR, Lever, Jobvite, and Pillar for AI-powered hiring.
- People-first mission emphasizes human connection in intelligent recruiting.
- Processes 100 million job applications for 26,000 global customers.
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Your Connections
People at Employ who can refer or advise you
Benefits
Unlimited Paid Time Off
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Company News
Employ Inc. announces Eric Waldinger as Chief Revenue Officer. Growth expert brings nearly thirty years of go-to-market, sales, and marketing experience, further strengthening the company's executive team. Employ Inc., a leading provider of people-first, intelligent hiring solutions across JazzHR, Lever, and Jobvite, announced that Eric Waldinger has joined the company as Chief Revenue Officer. As Employ enters its next phase of growth, Waldinger will lead go-to-market strategy and market expansion, while overseeing sales and revenue operations. With nearly 30 years of experience, Waldinger spent the first half of his career in the staffing and HR technology spaces, working in business development, sales leadership, marketing, partnerships, product development, and strategy at Robert Half, CareerBuilder, and Aquent. He later held executive roles across real estate investment and community management software organizations, including Archstone (acquired in 2013), UDR, and FRONTSTEPS. Most recently, Waldinger served as Chief Marketing Officer at SambaSafety and Chief Revenue Officer at Snapsheet. "Coming back to HR Technology feels like returning to my roots," said Waldinger. "Early on, I developed a deep appreciation for the talent acquisition ecosystem and the role it plays in connecting people with opportunity. I'm excited to help Employ navigate the next wave of HR Technology innovation in this space." He continued, "I've spent the past decade helping SaaS companies scale by building strong go-to-market teams, improving retention and expansion, and putting the operational discipline in place to support sustainable growth. At Employ, my focus is on accelerating this type of growth while bringing Sales, Marketing, Customer Success, and Product into even closer alignment to deliver exceptional value for our customers." Employ CEO Jerry Jao commented, "Eric has deep experience building and scaling go-to-market organizations, along with a strong understanding of the HR technology landscape. What stood out most during the search was his leadership approach. He believes great companies win when teams operate with clarity, accountability, and shared goals. As Employ enters its next phase, Eric will bring new energy and vision on how to serve our customers and expand our impact in the market." [To share your insights with us, please write to [email protected]]
Employ Inc., a provider of intelligent hiring solutions, has appointed Eric Waldinger as Chief Revenue Officer. He will lead go-to-market strategy, market expansion, and oversee sales and revenue operations as the company enters its next growth phase. Waldinger brings nearly 30 years of experience across staffing, HR technology and SaaS. He previously held roles at Robert Half, CareerBuilder and Aquent, before moving to executive positions in real estate technology. Most recently, he served as Chief Marketing Officer at SambaSafety and Chief Revenue Officer at Snapsheet. At Employ, Waldinger will focus on accelerating growth whilst aligning sales, marketing, customer success and product teams. Employ serves businesses from growing companies to Fortune 100 firms, processing approximately 100 million job applications across its customer community.
Employ Inc., a provider of hiring solutions across JazzHR, Lever and Jobvite, has appointed Patrick Jean as chief technology officer. Jean will lead the company's technology strategy, focusing on accelerating innovation and strengthening platform performance. Jean brings over 20 years of experience building AI-native products. He most recently founded and served as CTO at momentiq.ai, an AI cognitive services platform. He previously held executive roles at ABBYY, OutSystems, Citrix and Apttus. CEO Jerry Jao said the appointment reflects Employ's commitment to accelerating innovation and modernising its platform. The company serves more than 26,000 customers globally, offering three ATS platforms and AI-powered hiring tools for organisations from startups to Fortune 100 companies.
Employ Inc. appoints Jerry Jao as CEO. Successful Entrepreneur Brings AI Technology, Growth, and Customer-Centric Leadership to Accelerate Innovation and Shape the Future of Recruiting February 19, 2026 Employ Inc., a leading provider of people-first, intelligent hiring solutions across JazzHR, Lever, and Jobvite, today announced the appointment of Jerry Jao as CEO. Jao is a successful serial entrepreneur who founded three businesses, including the AI-powered marketing and personalization SaaS company ReSci (Retention Science), acquired by Constant Contact in 2020. During his executive career, he first encountered Employ as a Lever customer and spent six years using the platform, gaining firsthand insight into how its innovation helps hiring managers stay organized and save time across the hiring process. Jao shared, "Hiring has never needed to be faster, smarter, and more trusted than it does today. But hiring will always be inherently human, and technology should strengthen, not replace, that connection. That belief is what drew me to Employ and its people-first mission." "Throughout my career building and scaling AI-driven technology, I've seen how the right innovation can unlock entirely new levels of value for customers," Jao continued. "In the GenAI era, Employ has a real opportunity to accelerate AI innovation across our hiring solutions, helping customers move faster, make more confident decisions, and deliver better experiences for candidates. When we help people find the right jobs faster, we're doing more than improving hiring outcomes; we're helping people create more opportunity for themselves and the people they care about." In addition to founding and leading his own companies, Jao's career includes roles in the Strategic Initiatives Office at Clear Channel Radio (now iHeartMedia), Engagement Manager at KPMG LLP, and Analyst at Morgan Stanley. He currently serves on the board of directors of FIGS, Inc. (NYSE: FIGS) as an independent director, where he serves as the chair of the Audit Committee and a member of the Compensation Committee. Jao holds a B.S. from the Haas School of Business at the University of California, Berkeley, where he received the highest honor as a full-tuition Alumni Scholar. "Jerry brings a founder's mindset," said Dara Brenner, Chief Product Officer at Employ. "He's able to see where markets are heading, understand what customers need next, and shape organizations that can deliver on it. He knows how to grow and scale companies, but more importantly, he knows how to build teams and cultures that people want to be part of. This way of thinking is incredibly aligned to where JazzHR, Lever, and Jobvite are headed."
With the acquisition of Pillar, Brenner said, Employ now has a tool focused specifically on a key part of that recruiting and hiring process: the job interview.